Account Specialist

Alliance Logistics

. Serve as the primary relationship owner for assigned accounts .

Posted 9/16/2026full-timeMississauga • CanadaJuniorMid-Level💰 CA$60,000 - CA$65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management and customer relationship building, with a strong focus on service delivery, performance analysis, and resolution of service challenges. Capable of leading cross-functional teams to implement sustainable solutions that align with customer expectations and business objectives.

Highest-signal resume keywords

Account ManagementCustomer Relationship BuildingPerformance AnalysisRoot Cause AnalysisCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

LogisticsTransportationService Delivery ModelsClient Relationship ManagementCorrective Action Planning

Soft Skills

Confidence in ConversationsComposure Under Pressure

Industry Keywords

FreightCommercial OperationsService ChallengesRenewal Cycles

About the role

Key responsibilities & impact

Serve as the primary relationship owner for assigned accounts
Build and maintain strong, trust-based customer partnerships
Conduct structured account conversations focused on performance and forward-looking improvement
Maintain a deep understanding of each customer's business objectives and service expectations
Monitor account-level trends and recurring service patterns
Identify risks to retention or satisfaction before they surface as customer complaints
Develop and implement corrective action plans when gaps emerge
Track improvement over time and ensure accounts stabilize at a high service standard
Investigate recurring or systemic service challenges and identify root causes
Lead cross-functional collaboration to close structural gaps
Implement durable solutions rather than short-term workarounds
Stay on open issues until sustainable resolution is reached
Ensure service delivery aligns with agreed scope and customer expectations
Flag scope creep or misalignment early
Support renewal conversations and service model adjustments when required
Protect the long-term viability and commercial health of each account

Requirements

What you’ll need

2-3 years in logistics, transportation, account management, or commercial operations
Strong understanding of freight and service delivery models
Demonstrated experience managing ongoing client relationships through service challenges and renewal cycles
Ability to analyze recurring issues, identify root causes, and drive resolution across teams
Comfortable navigating performance and commercial conversations with confidence and composure

Benefits

Comp & perks

Annual performance-based bonus
Hybrid work arrangement
Autonomy to manage assigned portfolio