Claims Specialist, Part Time

Alliance Logistics

. Own the carrier-side recovery process from claim opportunity through carrier payout .

Posted 10/27/2026part-timeMississauga • CanadaMid-LevelSenior💰 CA$20 - CA$25 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing carrier-side recovery processes, including investigating claims, negotiating with carriers, and maintaining accurate documentation. Proficient in handling high-volume communications and adhering to strict deadlines while ensuring thorough analysis of supply chain failures.

Highest-signal resume keywords

Carrier-Side Recovery ManagementClaim Investigation and AnalysisNegotiation with CarriersHigh-Volume Email ManagementDeadline Tracking and Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claim Form PreparationOS&D Report AnalysisEvidence Package CompilationBills of Lading ReviewPOD AnalysisCustomer Invoice ManagementCarrier Dispute ResolutionDocumentation AccuracyRoot Cause InvestigationCarrier Payment Confirmation

Soft Skills

Exceptional Organizational SkillsStrong Investigative MindsetProfessional PersistenceAbility to Focus in Fast-Paced EnvironmentEffective Communication

Tools & Technologies

Monday Board

Industry Keywords

Claim OpportunityCarrier PayoutSupply Chain FailuresHybrid Work ArrangementMississauga Office

About the role

Key responsibilities & impact

Own the carrier-side recovery process from claim opportunity through carrier payout
Review carrier OS&D reports and internal specialist tags to identify claim opportunities
Investigate damage or loss root causes using documentation and photos to determine liability
Identify responsible parties in multi-carrier or hand-off scenarios
Execute Intent to Claim within 60-day delivered-shipment or 9-month lost-shipment windows
Manage a high-volume inbox and respond to notifications, document requests, and carrier disputes
Gather evidence packages including Bills of Lading, PODs, and photos
Request customer invoices at claim start, two-week follow-up, and before the 60-day deadline
Prepare and submit finalized carrier claim forms
Serve as primary contact for carrier-side communications
Negotiate with carriers to overturn disputes and maximize recovery
Maintain claim statuses on the Monday board
Monitor carrier response timelines and issue 48-hour Final Notices when required
Coordinate with Accounts Payable to initiate deductions when final notices are ignored
Confirm and record carrier payments and close the carrier portion of files for leadership review

Requirements

What you’ll need

Exceptional organizational skills with proven ability to manage a high volume of emails and competing tasks
Strong investigative mindset with the ability to analyze documents and photos to pinpoint supply chain failures
Professional persistence and comfort with frequent follow-ups and carrier negotiations
Ability to maintain accuracy and focus in a fast-paced, high-volume environment
Ability to learn new software quickly
Ability to track 60-day, 9-month, and 48-hour deadlines accurately
Ability to investigate liability using OS&D reports, Bills of Lading, PODs, photos, and customer invoices
Ability to negotiate with carriers and manage claim disputes
Ability to work 20 hours per week in a hybrid arrangement with 2 firm office days
Location in or ability to work from the Mississauga office

Benefits

Comp & perks

Part-time 20-hour work week
Hybrid work arrangement
Training on Monday.com and internal systems
Flexibility of a 20-hour week