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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service capabilities with a focus on problem resolution, effective communication, and process improvement. Proficient in handling complex customer inquiries and coaching staff to meet service quality standards.
Highest-signal resume keywords
Customer Service ExperienceCall Centre OperationsBilingual Communication SkillsInsurance KnowledgeCoaching and Supervision
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Problem ResolutionProcess AnalysisDatabase ManagementMicrosoft WordMicrosoft Excel
Soft Skills
Excellent CommunicationSelf-MotivatedInfluencing SkillsNegotiation SkillsPresentation Skills
Tools & Technologies
ChatGPTCoPilot365
Industry Keywords
Customer SatisfactionService Level AgreementAfter-Sale ServiceHealth InsuranceGeneral Insurance
About the role
Key responsibilities & impact- Answer incoming calls and provide information to customer requests at first-call solution
- Carry out assignments and resolve problems according to call patterns, instructions, policies, procedures, and accepted practices
- Support customers with day-to-day enquiries and issues
- Deliver excellent service and handle complex or difficult cases
- Communicate professionally with customers, teams, and departments
- Contribute to Contact Centre process and procedural analysis or projects
- Provide after-sale service, handle complaints, and provide solutions
- Handle difficult and special calls escalated by agents and follow up with departments
- Monitor performance and take timely action to improve customer satisfaction
- Monitor incoming cases and calls and assign work, including calls and email
- Coach and supervise staff to ensure SLA and service quality standards
- Assist in developing customer service policies and continuously improving service delivery
Requirements
What you’ll need- Bachelor’s degree in any fields
- At least 2 years in customer service, call centre experience from health and general insurance
- Good communications skills both written and spoken Thai and English
- Excellent customer service mind and self-motivated
- Good influencing, negotiating, presentation and motivation skills
- Knowledge of insurance operations and processes is advantageous
- Good computer knowledge and skills, including Microsoft Word, Excel, and database management
- AI-future skills such as ChatGPT or CoPilot365 are advantageous
Benefits
Comp & perks- Inclusive workplace committed to equal opportunities
- Employee-focused culture supporting ambitions, growth, and development
- Permanent employment