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About the role
Key responsibilities & impact- Provide technical support to customer service analysts regarding vehicle-related questions
- Act as an interface between customers, dealerships, and internal departments to ensure the best solution for each case
- Analyze and track technical requests through to completion
- Respond to technical requests and inquiries received by email and phone
- Participate in the development and updating of operational processes and procedures
- Support the creation and delivery of technical training for teams
- Prepare reports and monitor operational KPIs, identifying opportunities for improvement
- Participate in meetings with internal teams to align processes, clarify questions, and share best practices
- Analyze costs and support negotiations and case resolution with dealerships when necessary
- Use AI insights, machine learning, data analytics, and cloud-based tools responsibly, in accordance with data governance, security, and ethical-use standards
Requirements
What you’ll need- A technical qualification in automotive mechanics is preferred
- Proficiency in Microsoft Office
- Knowledge of automotive mechanics
- Experience in customer service or related areas
- Familiarity with AI tools, such as Copilot and similar technologies
- Ability to work in an environment involving artificial intelligence, machine learning, data analytics, and cloud-based tools
- Location: São Bernardo do Campo, São Paulo, Brazil
- 100% on-site work
- Availability for a permanent, full-time position
Benefits
Comp & perks- Wide range of targeted courses and development programs
- International mobility and career progression encouraged
- Health and well-being programs, including Work Well
- Flexibility in planning and organization to support a better work-life balance
- Global and inclusive environment
- Equal opportunities for all