Bankcard Customer Service

Allianz

. Handle inbound customer inquiries via phone and email .

Posted 10/28/2026full-timeUnited StatesJuniorMid-Level💰 $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively handling inquiries and providing timely solutions while maintaining accurate customer information in CRM systems. Proficient in collaborating with team members and utilizing AI and data analytics tools to enhance customer experience.

Highest-signal resume keywords

Customer Service ExperienceCRM Systems ProficiencyVerbal And Written Communication SkillsProblem-Solving SkillsAttention To Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CRM SystemsData AnalyticsClaims ProcessingPolicy ResolutionCustomer Inquiry Management

Soft Skills

Customer Service MindsetTeam CollaborationRapport BuildingMulti-TaskingAdaptability

Tools & Technologies

PeopleSoftAI ToolsMachine LearningCloud-Based Tools

Industry Keywords

Customer InquiriesCall Center EnvironmentBankcard-Related RequestsData GovernanceEthical Use Standards

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Handle inbound customer inquiries via phone and email
Anticipate customer needs and provide accurate, timely, and relevant solutions
Build rapport with customers to ensure satisfaction and a positive experience
Maintain knowledge of existing products, new offerings, and policy updates
Input and maintain customer information in CRM systems such as PeopleSoft
Research customer accounts and resolve pending policy inquiries, including Bankcard-related requests
Respond to inbound calls from credit card holders regarding benefits, claims, and policy-related questions
Initiate and support the claims process by providing documentation, forms, and status updates
Escalate complex customer concerns to management
Collaborate with team members to support customer service needs and maintain team efficiency
Work effectively with AI, machine learning, data analytics, and cloud-based tools while following data governance, security, and ethical-use standards

Requirements

What you’ll need

High school diploma or equivalent required
Minimum of two (2) years of experience in a customer service or call center environment
Excellent verbal and written communication skills
Strong customer service mindset
Ability to manage multiple tasks in a fast-paced setting while maintaining accuracy and attention to detail
Candidates must reside in either Virginia or Florida
Candidates must have a reasonable commute to the Richmond, VA or Lakeland, FL offices
Ability to attend the office occasionally for special events

Benefits

Comp & perks

Performance-based bonuses
Merit increases
Other incentives based on individual and company performance
Personal and professional development courses
Targeted development programs
International mobility and career progression opportunities
Work Well programs
Flexible work-life balance arrangements
Health insurance
Dental insurance
Vision insurance
Retirement savings plans
Paid time off
Other employee programs