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Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Provide telephone support for e-commerce and insurance clients
- Identify customer needs and provide optimal or alternative product solutions
- Educate potential clients on insurance options
- Provide quotes and close sales
- Maintain in-depth knowledge of products and services
- Stay up to date on new product or policy changes
- Accurately enter pertinent customer data
- Make changes to existing policies
- Address customer concerns with empathy and move customers toward commitment
- Use AI, machine learning, data analytics, and cloud-based tools responsibly
Requirements
What you’ll need- Six (6) to twelve (12) months in a customer service or sales environment
- Post-secondary education is highly preferred
- Possess Accident and Sickness license or willing to become licensed
- Possess TICO certification or willing to become certified
- Ability to pay close attention to detail and multi-task
- Superb customer service skills and strong customer focus
- Commitment to customer satisfaction
- Fluency in French and English, written and spoken, is required
- Ability to work effectively with artificial intelligence, machine learning, data analytics, and cloud-based tools
- Knowledge of data governance, security, and ethical use standards
Benefits
Comp & perks- Monthly sales incentive plan
- Performance-based bonuses
- Merit increases
- Other incentives based on individual and company performance
- Personal and professional development courses
- Targeted development programs
- International mobility and career progression opportunities
- Work Well programs supporting health and wellbeing
- Flexible work-life balance planning and arrangements
- Health insurance
- Dental insurance
- Vision insurance
- Retirement savings plans
- Paid time off
- Other employee programs