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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing emergency travel assistance and managing medical case processing while ensuring client confidentiality and compliance with data governance standards. Proficient in utilizing AI, machine learning, and data analytics tools to enhance service delivery.
Highest-signal resume keywords
Emergency Travel AssistanceMedical Case ManagementFluency in FrenchCustomer Service ExperienceData Governance Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Medical Case ProcessingClaims ManagementBilling ArrangementsPolicy ExplanationLanguage Translation
Soft Skills
Excellent Communication SkillsProfessional Phone MannerInitiativeIndependent Judgment
Tools & Technologies
AI ToolsMachine LearningData AnalyticsCloud-Based Tools
Certifications & Qualifications
Post-Secondary Education
Industry Keywords
Client ConfidentialityEmergency AssistanceCost ContainmentProvider Network
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Provide timely, accurate, and efficient information and emergency travel assistance to clients in a dynamic, 24/7 environment
- Open medical cases and work with Case Management and Claims teams to verify information and secure approvals for medical services
- Facilitate processing of invasive or investigative procedures
- Provide referrals to medical providers and support cost containment using the provider network
- Manage billing arrangements with medical providers
- Handle incoming and outgoing calls to update cases and implement action plans
- Explain policy coverage and limitations to clients
- Assist clients with online resources and claim submissions
- Protect client confidentiality in accordance with Canada’s Personal Information Protection and Electronic Documents Act
- Aid with language translation
- Use AI, machine learning, data analytics, and cloud-based tools responsibly under data governance, security, and ethical-use standards
Requirements
What you’ll need- Post-secondary education
- Minimum of 6–12 months of experience in a customer service role
- Excellent verbal and written communication skills
- Professional and articulate phone manner
- Initiative and independent judgment in resolving customer issues
- Fluency in French (reading, writing, and speaking)
Benefits
Comp & perks- Language stipend of $1.50 per hour worked
- Personal and professional development courses and targeted development programs
- International mobility and career progression opportunities
- Work Well health and wellbeing programs
- Flexible planning and arranging for better work-life balance