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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in case management, including monitoring patient cases, ensuring accurate documentation, and collaborating with medical professionals. Proficient in managing billing arrangements and utilizing data analytics and cloud-based tools while maintaining a high level of accountability and attention to detail.
Highest-signal resume keywords
Case ManagementMedical TerminologyFluency in French and EnglishData AnalyticsAttention to Detail
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Case DocumentationInsurance Policy ReviewMedical Procedure ApprovalBilling ManagementProblem-SolvingJudgment and InitiativeMultitaskingGlobal Geography KnowledgeLogistical CoordinationEmergency Assistance Experience
Soft Skills
Verbal CommunicationEmpathyAccountabilityCollaborationHigh-Pressure Adaptability
Tools & Technologies
Artificial IntelligenceMachine LearningCloud-Based ToolsData GovernanceSecurity Standards
Industry Keywords
HealthcarePatient CareOutpatient CareCase ReservesProvincial Health PlansExtended Health Plans
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Monitor and update cases involving hospitalized patients and outpatient care
- Ensure timely and accurate documentation in company systems
- Collaborate with Medical Consultants and Registered Nurses to assess medical information and support decision-making
- Approve eligible medical procedures and coordinate with internal medical teams
- Communicate with patients and/or families regarding policy benefits, case updates, and logistical arrangements
- Review insurance policies and assess the appropriate course of action for each case
- Set and adjust case reserves based on current and estimated costs
- Investigate additional insurance coverage, including Provincial Health and Extended Health Plans
- Manage billing arrangements and obtain up-to-date billing information
- Gather and manage required case documentation
- Provide administrative and logistical support for case progression
- Liaise with business partners and escalate complex cases
- Contact and coordinate with providers for authorizations, documentation, and clarifications
Requirements
What you’ll need- Post-secondary education required
- Minimum 2 years of experience in an Emergency Assistance or similar case management role preferred
- Exceptional attention to detail
- Strong multitasking skills in a high-pressure environment
- Excellent verbal communication skills—professional, clear, and empathetic over the phone
- Proven problem-solving skills
- Ability to exercise sound judgment and initiative
- High level of accountability and ownership of case outcomes
- Solid understanding of global geography
- Awareness of current events
- Familiarity with medical terminology
- Fluency in French and English, written and spoken, required
- Ability to work effectively with artificial intelligence, machine learning, data analytics, and cloud-based tools
- Responsible use of insights under data governance, security, and ethical-use standards
Benefits
Comp & perks- Performance-based bonuses
- Merit increases
- Other incentives based on individual and company performance
- Personal and professional development courses
- Targeted development programs
- International mobility and career progression opportunities
- Work Well health and wellbeing programs
- Flexible work-life balance planning and arrangements
- Health insurance
- Dental insurance
- Vision insurance
- Retirement savings plans
- Paid time off
- Other employee programs