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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in claims processing, including reviewing claims, determining coverage, and communicating outcomes effectively. Proficient in utilizing PeopleSoft and adhering to data governance and ethical standards while leveraging AI and data analytics tools.
Highest-signal resume keywords
Claims ProcessingPeopleSoftData AnalyticsAI UtilizationCommunication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims ReviewCoverage DeterminationReimbursement CalculationDocumentationInvestigation of Claims
Soft Skills
Attention to DetailOrganizational SkillsTeam CollaborationIndependent WorkDesire to Learn
Tools & Technologies
PeopleSoftAI ToolsMachine LearningCloud-Based ToolsData Governance Standards
Industry Keywords
Claims ManagementInsurance AgreementCustomer CommunicationEthical Use StandardsVirginiaFlorida
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Review submitted claims to identify incidents, determine applicable coverage based on policy terms, and calculate eligible reimbursement benefits
- Approve or deny claims according to insurance agreement terms and conditions
- Communicate claim outcomes to customers by letter, email, or phone
- Respond to customer inquiries about claim status, documentation, or general information
- Document claim determinations, notes, and actions in PeopleSoft
- Collaborate with internal departments to obtain or verify missing or unclear claim information
- Investigate inconsistencies and escalate complex or questionable claims to the Team Leader
- Send claim forms to new customers as needed
- Work effectively with AI, machine learning, data analytics, and cloud-based tools while following data governance, security, and ethical-use standards
Requirements
What you’ll need- High school diploma or equivalent required
- Strong desire to learn, grow, and build a long-term career
- Strong attention to detail and solid organizational skills
- Excellent written and verbal communication abilities
- Ability to work independently and collaboratively within a team environment
- Candidates must reside in either Virginia or Florida
- Previous claims processing experience is a plus but not required
- Familiarity with PeopleSoft or similar claims management systems is a plus
- Responsible use of AI, machine learning, data analytics, and cloud-based tools in accordance with data governance, security, and ethical-use standards
Benefits
Comp & perks- Performance-based bonuses
- Merit increases
- Other incentives based on individual and company performance
- Personal and professional development courses
- Targeted development programs
- International mobility and career progression opportunities
- Work Well programs
- Flexible work-life balance arrangements
- Health insurance
- Dental insurance
- Vision insurance
- Retirement savings plans
- Paid time off
- Other employee programs
