FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on proactive solutions and compliance with FCA regulations. Capable of managing multiple tasks efficiently while maintaining high attention to detail and quality.
Highest-signal resume keywords
Customer Service ExperienceFCA Regulations FamiliarityProficiency in Standard PC ApplicationsStrong Communication SkillsAbility to Manage Multiple Tasks
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Interaction RecordingAdministrative Task CompletionInsurance Product KnowledgeComplaint HandlingSales Approach Using Treating Customers Fairly Principles
Soft Skills
Empathetic CommunicationAttention to DetailWorkload PrioritizationFlexibility Under Pressure
Tools & Technologies
AI-Assisted ToolsDigital Workflows
Certifications & Qualifications
English Language GCSE or Equivalent
Industry Keywords
Contact CentreTravel InsuranceTravel IndustryRegulated ComplaintsCall Guides
About the role
Key responsibilities & impact- Handle inbound and outbound customer calls
- Provide proactive, solutions-focused responses to customer enquiries in line with Business Partner expectations and FCA requirements
- Manage customer contacts end-to-end and keep customers informed
- Present relevant insurance upgrade options using a procedure-based sales approach and Treating Customers Fairly principles
- Prioritise workloads and manage multiple cases simultaneously
- Accurately record customer interactions and complete administrative tasks
- Handle regulated complaints and escalate high-profile or contentious cases
- Follow call guides, processes, and compliance procedures
- Share product knowledge, technical updates, and customer feedback trends
- Participate in coaching, feedback, call audits, one-to-ones, and performance reviews
- Complete mandatory training modules
- Maintain a safe and tidy work environment
Requirements
What you’ll need- Experience in a customer service role, ideally within a contact centre, travel, or insurance environment
- Strong communication skills and ability to explain information clearly and empathetically
- Ability to manage multiple tasks and prioritise under pressure
- High attention to detail and quality-focused mindset
- Good geographical knowledge
- Proficiency in standard PC applications and ability to navigate multiple systems simultaneously
- Flexibility to work rotating shifts: Monday–Saturday 8am–8pm, Sunday 9am–5pm
- Good standard of general education, including English Language GCSE or equivalent
- Familiarity with FCA regulations and Treating Customers Fairly principles (desirable)
- Knowledge of travel insurance products or the travel industry (desirable)
- Comfort using AI-assisted tools or digital workflows (desirable)
Benefits
Comp & perks- Excellent training and onboarding
- Competitive annual leave
- Company pension scheme contributions
- Company bonus scheme
- Private Medical cover
- Discounted Allianz products, including Travel Insurance and Roadside Assistance
- Annual flu vaccination
- Eye Care vouchers
- Vouchers and discounts for high street and online retailers
- Interest-free season ticket loan after qualifying period
- Corporate Social Responsibility opportunities
- Ongoing personal development support
- Inclusive, values-driven culture