Customer Service Specialist

Allianz

. Deliver exceptional customer service through inbound and outbound calls and email correspondence .

Posted 11/9/2026full-timeDarwin • AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong verbal and written communication skills while delivering exceptional customer service in a fast-paced, metrics-driven environment. Capable of resolving customer inquiries efficiently, maintaining compliance with regulatory obligations, and fostering collaborative relationships with stakeholders.

Highest-signal resume keywords

Customer Service ExcellenceVerbal And Written CommunicationProblem-Solving SkillsMetrics-Driven PerformanceRegulatory Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Interaction ManagementDocumentation AccuracySystem NavigationKPI AchievementSLA Adherence

Soft Skills

EmpathyResilienceAdaptabilityCollaborationOwnership

Industry Keywords

Customer ExperienceContinuous ImprovementQuality StandardsFeedback AnalysisLegislative Compliance

About the role

Key responsibilities & impact

Deliver exceptional customer service through inbound and outbound calls and email correspondence
Resolve customer enquiries efficiently and professionally
Manage high-volume customer interactions while meeting KPIs, SLAs, quality standards, and productivity targets
Navigate multiple systems to verify customer information
Accurately document customer interactions
Provide seamless and efficient resolutions
Identify customer concerns, feedback, and trends
Use customer insights to enhance customer experience and support continuous improvement initiatives
Work in a metrics-driven environment to meet and exceed performance, quality, and service targets
Ensure compliance with regulatory, legislative, and internal obligations

Requirements

What you’ll need

Strong verbal and written communication skills
Ability to remain calm, professional, and empathetic in a fast-paced phone-based environment
Customer-first mindset and proactive problem-solving approach
Ability to take ownership to achieve positive customer outcomes
Resilience and adaptability in a fast-paced, metrics-driven environment
Ability to balance customer experience with performance expectations
Ability to quickly learn new systems and processes
Genuine commitment to continuous learning and professional development
Collaborative team-player ability
Ability to build strong working relationships with colleagues, stakeholders, and customers
Availability to work on-site Monday to Friday, 8 am–6 pm, on a rotating roster
Ability to comply with regulatory, legislative, and internal compliance obligations

Benefits

Comp & perks

Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
Discounts on Allianz products, retail, tech, and travel
Financial wellness initiatives
Employee Share Purchase Program
Recruitment process support and adjustments, if required