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Allianz

Customer Service Supervisor

Allianz

. Supervise the team by monitoring KPIs and established targets, with a focus on the company’s quality standards .

Posted 9/22/2026full-timeSão Bernardo do Campo • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in team supervision, quality monitoring, and customer satisfaction initiatives, utilizing data analytics and AI solutions to enhance operational efficiency and address customer feedback effectively.

Highest-signal resume keywords
Team SupervisionQuality MonitoringCustomer Service ExperienceData AnalyticsConversational AI Solutions

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
KPI MonitoringPerformance EvaluationReport AnalysisPresentation PreparationProcedural Change Briefing
Soft Skills
Motivational InitiativesCustomer Satisfaction Focus
Tools & Technologies
Microsoft OfficeAIMachine LearningCloud-Based Tools
Industry Keywords
Data GovernanceQuality StandardsCustomer InteractionsPolicyholder Satisfaction

About the role

Key responsibilities & impact
  • Supervise the team by monitoring KPIs and established targets, with a focus on the company’s quality standards
  • Manage people and develop motivational initiatives aimed at ensuring the satisfaction of internal and external customers
  • Conduct monthly quality monitoring by evaluating customer interactions
  • Analyze customer feedback and investigate the causes of policyholders’ dissatisfaction
  • Identify conduct or procedural deviations and areas for improvement within the team
  • Prepare and deliver briefings on procedural changes and recurring errors
  • Conduct semiannual performance evaluations for analysts
  • Prepare and analyze reports to monitor operations and identify deviations
  • Prepare presentations featuring operational data
  • Implement Conversational AI solutions to optimize customer interactions
  • Use AI, machine learning, data analytics, and cloud-based tools in accordance with data governance, security, and ethical-use standards

Requirements

What you’ll need
  • High school diploma (required)
  • Ongoing higher education will be considered an advantage
  • Previous customer service experience
  • Good knowledge of Microsoft Office
  • Availability to work fully on-site

Benefits

Comp & perks
  • Targeted training and development programs
  • International mobility and career advancement opportunities
  • Work Well health and wellness programs
  • Flexibility in planning and organizing work-life balance
  • Inclusive work environment
  • Equal opportunity