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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service for General and Life Insurance, ensuring compliance with FSA 2013 and operational guidelines while effectively managing branch operations and administration.
Highest-signal resume keywords
Customer Service ManagementBranch Operations SupportCompliance With FSA 2013MS Excel ProficiencyInterpersonal Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Policy ServicingDocument HandlingDaily Collections ManagementSystem UpdatesOperational Initiatives
Soft Skills
Good Interpersonal SkillsAdaptability Under PressureEffective Communication
Tools & Technologies
MS ExcelMS PowerPointMS WordAI Tools
Industry Keywords
General InsuranceLife InsuranceBranch SOPsCustomer Needs AssessmentFast-Paced Environment
About the role
Key responsibilities & impact- Provide a one-stop service solution for walk-in customers for General and Life Insurance under One Allianz Customer Service
- Understand customer needs and expectations while delivering efficient, seamless operations
- Assist the branch manager/operations manager with overall branch operations and administration
- Promote services to agencies and policyholders
- Support back-office operations
- Handle decentralization of policy servicing for non-financial policy changes
- Manage incoming and outgoing mail and document handling
- Handle daily collections and ensure accurate, timely system updates within the required turnaround time
- Manage walk-in, email, and internal enquiries for agents and policyholders
- Ensure compliance with FSA 2013, branch SOPs, guidelines and policies
- Uphold operational initiatives
- Cooperate with and support fellow colleagues
- Undertake other duties and responsibilities requested by Management
Requirements
What you’ll need- Candidate must possess at least a Diploma /Bachelor's Degree in Finance/Accountancy/Banking, Human Resource Management, Business Studies/Administration/Management, Marketing, Commerce or equivalent
- Good interpersonal and communication skills
- Able to work under pressure and adapt well to fast pace environment
- Required skill(s): MS Excel, MS Powerpoint, MS Word
- Familiarity with AI tools such as ChatGPT or Copilot is an added advantage
Benefits
Comp & perks- Inclusive workplace and equal opportunities for all
- Employee support focused on ambitions, dreams and challenges
- Opportunities to explore, grow and shape a better future