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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and a commitment to customer satisfaction while effectively utilizing AI, Machine Learning, Data Analytics, and Cloud-Based Tools to provide optimal product solutions and close sales. Maintains in-depth knowledge of travel insurance products and adheres to data governance and ethical-use standards.
Highest-signal resume keywords
Customer Service SkillsSales ExperienceTravel Insurance KnowledgeAI and Machine Learning ProficiencyData Analytics
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Data EntrySales ClosingProduct KnowledgeResearch SkillsQuote Generation
Soft Skills
EmpathyCustomer FocusCommitment to Customer Satisfaction
Tools & Technologies
AI ToolsMachine Learning ToolsData Analytics ToolsCloud-Based Tools
Certifications & Qualifications
Limited Lines License
Industry Keywords
Travel InsuranceCustomer Service EnvironmentSales-Based EnvironmentData GovernanceEthical Use Standards
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Respond to inbound customer inquiries via phone and email
- Identify customer needs and provide optimal or alternative product solutions
- Educate potential clients on travel insurance options
- Provide quotes and close sales
- Maintain in-depth knowledge of products and services
- Stay current on new products and policy changes
- Enter pertinent customer data accurately
- Research customer information
- Address customer concerns, demonstrate empathy, and move customers toward commitment
- Use AI, machine learning, data analytics, and cloud-based tools responsibly
Requirements
What you’ll need- High school diploma or equivalent diploma
- Six (6) to twelve (12) months in a customer service environment with previous success in a sales-based environment preferred but not required
- Superb customer service skills
- Strong customer focus and commitment to customer satisfaction
- Must reside in Virginia, Florida, Maryland, Georgia or Texas
- Eligibility to obtain a license for selling travel insurance across all 50 states
- A limited lines license will be acquired post-hire, requiring background checks but no testing
- Availability for morning, afternoon, or evening shifts, with start times between 8am and 3:30pm Eastern time
- Ability to work effectively with artificial intelligence, machine learning, data analytics, and cloud-based tools
- Ability to use insights responsibly in accordance with data governance, security, and ethical-use standards
Benefits
Comp & perks- Uncapped incentive structure
- Performance-based bonuses
- Merit increases
- Personal and professional development courses
- Targeted development programs
- International mobility and career progression opportunities
- Work Well programs
- Flexible work-life balance arrangements
- Health insurance
- Dental insurance
- Vision insurance
- Retirement savings plans
- Paid time off
- Other employee programs
