Roadside Technician

Allianz

. Attend roadside assistance calls .

Posted 10/23/2026full-timeRemote • United KingdomMid-LevelSenior💰 £41,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong diagnostic and fault-finding skills using modern diagnostic tools while providing excellent customer communication and support. Capable of independently managing roadside assistance tasks and ensuring compliance with safety and quality standards.

Highest-signal resume keywords

Diagnostic SkillsRoadside Assistance ExperienceCustomer CommunicationTechnical QualificationsEV Level 3 IMI Accredited

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Fault-Finding SkillsVehicle RepairDiagnostic SoftwareData AnalyticsMachine LearningCloud-Based ToolsSafety ProceduresSystem Notes ManagementIndependent Decision-MakingTechnical Qualifications

Soft Skills

Calm CommunicationCustomer ReassuranceFlexibility

Tools & Technologies

Modern Diagnostic ToolsMobile AppsFully Equipped Van

Certifications & Qualifications

City & Guilds Parts I & IINVQ/B-Tech DiplomaEV Level 3 IMI AccreditedATA Level 3 Roadside Diagnostics Training

Industry Keywords

Roadside AssistanceVehicle TechnicianSafety StandardsService StandardsEthical-Use Standards

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Attend roadside assistance calls
Assess situations and diagnose faults using modern diagnostic tools
Repair vehicles at the scene where safe and possible so customers can continue their journey
Decide whether repair or recovery is safest and arrange professional recovery or dealer workshop attention when needed
Own each job end-to-end, communicating clearly with customers, setting expectations and providing reassurance
Operate and maintain a fully equipped van
Manage tools and parts, follow safety procedures and keep accurate system notes
Meet service, safety and quality standards while working efficiently toward achievable targets
Work with AI, machine learning, data analytics and cloud-based tools in line with data governance, security and ethical-use standards

Requirements

What you’ll need

Proven experience as a vehicle or roadside technician who can work independently at the scene
Strong diagnostic and fault-finding skills with modern equipment
Confident, calm customer communication
Comfortable using IT, mobile apps and diagnostic software
Full UK driving licence and confidence driving a fully equipped van
Relevant technical qualifications, e.g. manufacturer apprenticeship or equivalent City & Guilds Parts I & II, NVQ/B-Tech diploma
Existing EV credentials are welcome; otherwise, completion of EV Level 3 IMI Accredited and ATA Level 3 roadside diagnostics training
Flexibility to work the rotating shift pattern between 7am and 10pm, including some weekends and Bank Holidays
Ability to work independently as the sole decision-maker and fixer on site

Benefits

Comp & perks

£8,000 bonus, plus a guaranteed additional £3,000 bonus in your first 12 months
Realistic OTE of £55,000; top performers earn north of £60,000
Paid overtime
Bank Holiday supplement and a day off in lieu
Private medical cover
Pension contributions up to 6.5%
Wide range of discounts and benefits
Ongoing training, including EV Level 3 IMI Accredited and ATA Level 3 roadside diagnostics if you aren’t already qualified
Competitive annual leave
Discounts on Allianz products, vouchers and discounts for high street and online retailers
Annual Flu vaccination
Annual Eye Care vouchers
Discounted travel, pet, musical, home and car insurance
Roadside Assistance free after 6 months’ probation
Up to three paid days for Corporate Social Responsibility
Employee Assistance Programme available from day one
Confidential 24/7 helpline and app with life, money and wellbeing resources, including mental wellbeing support, debt and legal advice