Roadside Technician

Allianz

. Attend roadside assistance calls and assess situations .

Posted 10/24/2026full-timeRemote • United KingdomMid-LevelSenior💰 £41,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong diagnostic and fault-finding skills using modern diagnostic tools while providing excellent customer communication and managing roadside assistance effectively. Holds relevant technical qualifications and is adaptable to evolving technologies in vehicle repair and maintenance.

Highest-signal resume keywords

Diagnostic And Fault-Finding SkillsCustomer CommunicationFull UK Driving LicenceRelevant Technical QualificationsEV Level 3 IMI Accredited Training

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Vehicle RepairRoadside AssistanceModern Diagnostic ToolsData AnalyticsMachine LearningAI ToolsCloud-Based ToolsSafety ProceduresSystem Notes ManagementTarget Achievement

Soft Skills

Confident CommunicationCalm Under PressureFlexibilityIndependence

Tools & Technologies

Mobile AppsDiagnostic SoftwareFully Equipped Van

Certifications & Qualifications

City & Guilds Parts I & IINVQ/B-Tech DiplomaATA Level 3 Roadside Diagnostics Training

Industry Keywords

Roadside TechnicianEV CredentialsService StandardsQuality StandardsSafety Standards

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Attend roadside assistance calls and assess situations
Diagnose faults using modern diagnostic tools
Repair vehicles at the scene where safe and possible
Decide whether repair or recovery is appropriate
Arrange professional recovery and dealer workshop attention when needed
Own each job end-to-end and communicate clearly with customers
Set expectations and provide reassurance
Operate and maintain a fully equipped van
Manage tools and parts
Follow safety procedures and keep accurate system notes
Meet service, safety and quality standards
Work efficiently toward achievable targets
Use AI, machine learning, data analytics and cloud-based tools responsibly in line with data governance, security and ethical-use standards

Requirements

What you’ll need

Proven experience as a vehicle or roadside technician who can work independently at the scene
Strong diagnostic and fault-finding skills with modern equipment
Confident, calm customer communication
Comfortable using IT, mobile apps and diagnostic software
Full UK driving licence and confidence driving a fully equipped van
Relevant technical qualifications, e.g. manufacturer apprenticeship or equivalent City & Guilds Parts I & II, NVQ/B-Tech diploma
Existing EV credentials are welcome; otherwise, willingness to complete EV Level 3 IMI Accredited and ATA Level 3 roadside diagnostics training
Flexibility to work the rotating shift pattern between 7am and 10pm, including some weekends and Bank Holidays
Ability to work without overnight shifts, with paid overtime when starting earlier or finishing later

Benefits

Comp & perks

£8,000 bonus, plus a guaranteed additional £3,000 bonus in your first 12 months
Realistic OTE of £55,000; top performers earn north of £60,000
No overnight or 12-hour shifts
Average 42.75 hours per week between 7am and 10pm, Monday to Sunday
Alternating start times (7am/11am)
Two weekends off per month
Rota set 12 months in advance
Paid overtime
Bank Holiday supplement and a day off in lieu
Private medical cover
Pension contributions up to 6.5%
Wide range of discounts and benefits
Ongoing training, including EV Level 3 IMI Accredited and ATA Level 3 roadside diagnostics
Competitive annual leave
Discounts on Allianz products, vouchers and discounts for high street and online retailers
Annual flu vaccination
Annual eye care vouchers
Discounted travel, pet, musical, home and car insurance
Roadside Assistance free after 6 months’ probation
Up to three paid days for Corporate Social Responsibility
Employee Assistance Programme available from day one
Confidential 24/7 helpline and app with mental wellbeing support, debt and legal advice