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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong diagnostic and fault-finding skills using modern diagnostic tools while providing excellent customer communication and support. Capable of operating a fully equipped van and managing tools and parts efficiently in compliance with safety and quality standards.
Highest-signal resume keywords
Diagnostic SkillsCustomer CommunicationVehicle RepairTechnical QualificationsEV Credentials
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Fault-FindingVehicle RepairDiagnostic ToolsData AnalyticsMachine LearningAI ToolsCloud-Based ToolsSafety ProceduresSystem Notes ManagementTarget Achievement
Soft Skills
Calm CommunicationCustomer ReassuranceIndependence
Tools & Technologies
Mobile AppsDiagnostic Software
Certifications & Qualifications
City & Guilds Parts I & IINVQ/B-Tech DiplomaEV Level 3 IMI AccreditedATA Level 3 Roadside Diagnostics
Industry Keywords
Roadside AssistanceVehicle TechnicianService StandardsSafety StandardsQuality Standards
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Attend roadside assistance calls and assess situations
- Diagnose faults using modern diagnostic tools
- Repair vehicles at the scene where safe and possible
- Decide whether repair or recovery is appropriate
- Arrange professional recovery and dealer workshop attention when needed
- Communicate clearly with customers, set expectations and provide reassurance
- Operate and maintain a fully equipped van
- Manage tools and parts
- Follow safety procedures and maintain accurate system notes
- Meet service, safety and quality standards
- Work efficiently toward achievable targets
- Use AI, machine learning, data analytics and cloud-based tools responsibly and in line with data governance, security and ethical-use standards
Requirements
What you’ll need- Proven experience as a vehicle or roadside technician who can work independently at the scene
- Strong diagnostic and fault-finding skills with modern equipment
- Confident, calm customer communication
- Comfortable using IT, mobile apps and diagnostic software
- Full UK driving licence and confidence driving a fully equipped van
- Relevant technical qualifications, such as a manufacturer apprenticeship or equivalent City & Guilds Parts I & II, NVQ/B-Tech diploma
- Existing EV credentials welcome, or willingness to complete EV Level 3 IMI Accredited and ATA Level 3 roadside diagnostics training
- Flexibility to work rotating shifts between 7am and 10pm, including some weekends and Bank Holidays
- Ability to travel across Plymouth or Belfast and surrounding areas
Benefits
Comp & perks- £8,000 bonus, plus a guaranteed additional £3,000 bonus in the first 12 months
- Realistic OTE of £55,000; top performers earn north of £60,000
- Paid overtime
- Bank Holiday supplement and a day off in lieu
- Private medical cover
- Pension contributions up to 6.5%
- Wide range of discounts and benefits
- Ongoing training, including EV Level 3 IMI Accredited and ATA Level 3 roadside diagnostics
- Alternating start times (7am/11am)
- Two weekends off per month
- Rota set 12 months in advance
- Competitive annual leave
- Discounts on Allianz products
- Vouchers and discounts for high street and online retailers
- Annual flu vaccination
- Annual eye care vouchers
- Discounted travel, pet, musical, home and car insurance
- Roadside Assistance free after 6 months’ probation
- Up to three paid days for Corporate Social Responsibility
- Employee Assistance Programme available from day one
- Confidential 24/7 helpline and app with life, money and wellbeing resources, including mental wellbeing support, debt and legal advice