Roadside Technician

Allianz

. Attend roadside assistance calls .

Posted 10/23/2026full-timeRemote • United KingdomMid-LevelSenior💰 £41,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong diagnostic and fault-finding skills using modern diagnostic tools while providing excellent customer communication and managing roadside assistance effectively. Holds relevant technical qualifications and is capable of operating a fully equipped van safely and responsibly.

Highest-signal resume keywords

Diagnostic And Fault-Finding SkillsCustomer CommunicationRelevant Technical QualificationsEV Level 3 IMI AccreditedATA Level 3 Roadside Diagnostics Training

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Roadside AssistanceVehicle RepairModern Diagnostic ToolsSafety ProceduresData AnalyticsMachine LearningCloud-Based ToolsIT ProficiencyMobile AppsFault Diagnosis

Soft Skills

Calm Under PressureClear CommunicationCustomer ReassuranceFlexibility

Tools & Technologies

Diagnostic SoftwareFully Equipped VanMobile Applications

Certifications & Qualifications

City & Guilds Parts I & IINVQ/B-Tech DiplomaFull UK Driving Licence

Industry Keywords

Roadside TechnicianEV CredentialsSafety StandardsService StandardsQuality Standards

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Attend roadside assistance calls
Assess situations and diagnose faults using modern diagnostic tools
Repair vehicles at the scene where safe and possible
Make safety-led decisions on repair versus recovery
Arrange professional recovery and dealer workshop attention when needed
Own each job end-to-end, communicate clearly with customers, set expectations and provide reassurance
Operate and maintain a fully equipped van
Manage tools and parts
Follow safety procedures and keep accurate system notes
Meet service, safety and quality standards while working toward achievable targets
Use AI, machine learning, data analytics and cloud-based tools responsibly and in line with data governance, security and ethical-use standards

Requirements

What you’ll need

Proven experience as a vehicle or roadside technician who can work independently at the scene
Strong diagnostic and fault-finding skills with modern equipment
Confident, calm customer communication
Comfortable using IT, mobile apps and diagnostic software
Full UK driving licence and confidence driving a fully equipped van
Relevant technical qualifications, e.g. manufacturer apprenticeship or equivalent City & Guilds Parts I & II, NVQ/B-Tech diploma
Existing EV credentials are welcome; otherwise, completion of EV Level 3 IMI Accredited and ATA Level 3 roadside diagnostics training
Flexibility to work rotating shifts between 7am and 10pm, including some weekends and Bank Holidays
Ability to travel across Plymouth or Belfast and surrounding areas

Benefits

Comp & perks

£8,000 bonus, plus a guaranteed additional £3,000 bonus in your first 12 months
Realistic OTE of £55,000; top performers earn north of £60,000
No overnight or 12-hour shifts
Two weekends off per month
Rota set 12 months in advance
Paid overtime
Bank Holiday supplement and a day off in lieu
Private medical cover
Pension contributions up to 6.5%
Wide range of discounts and benefits
Ongoing training, including EV Level 3 IMI Accredited and ATA Level 3 roadside diagnostics
Competitive annual leave
Discounts on Allianz products, vouchers, and high street and online retailers
Annual flu vaccination
Annual Eye Care vouchers
Discounted travel, pet, musical, home and car insurance
Roadside Assistance free after 6 months’ probation
Up to three paid days for Corporate Social Responsibility
Employee Assistance Programme available from day one
Confidential 24/7 helpline and app with life, money and wellbeing resources, mental wellbeing support, debt and legal advice