Roadside Technician

Allianz

. Attend roadside assistance calls and assess situations .

Posted 10/23/2026full-timeRemote • United KingdomMid-LevelSenior💰 £41,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong diagnostic and fault-finding skills using modern diagnostic tools while providing excellent customer communication. Capable of managing roadside assistance tasks independently and adhering to safety and quality standards.

Highest-signal resume keywords

Diagnostic SkillsRoadside Assistance ExperienceCustomer CommunicationEV Level 3 IMI AccreditedFull UK Driving Licence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Vehicle RepairFault DiagnosisData AnalyticsMachine LearningAI Tools UsageCloud-Based ToolsSafety ProceduresParts ManagementMobile Apps ProficiencyIndependent Work

Soft Skills

Calm Under PressureClear CommunicationFlexibility

Tools & Technologies

Diagnostic SoftwareModern Diagnostic ToolsFully Equipped Van

Certifications & Qualifications

City & Guilds Parts I & IINVQ/B-Tech DiplomaATA Level 3 Roadside Diagnostics Training

Industry Keywords

Roadside TechnicianVehicle FaultsService StandardsQuality StandardsData Governance

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Attend roadside assistance calls and assess situations
Diagnose vehicle faults using modern diagnostic tools
Repair vehicles at the scene where safe and possible
Decide whether repair or recovery is appropriate
Arrange professional recovery and dealer workshop attention when needed
Own each job end-to-end and communicate clearly with customers
Operate and maintain a fully equipped van
Manage tools and parts
Follow safety procedures and maintain accurate system notes
Meet service, safety and quality standards and work toward targets
Use AI, machine learning, data analytics and cloud-based tools responsibly in line with data governance, security and ethical-use standards

Requirements

What you’ll need

Proven experience as a vehicle or roadside technician who can work independently at the scene
Strong diagnostic and fault-finding skills with modern equipment
Confident, calm customer communication
Comfortable using IT, mobile apps and diagnostic software
Full UK driving licence and confidence driving a fully equipped van
Relevant technical qualifications, e.g. manufacturer apprenticeship or equivalent City & Guilds Parts I & II, NVQ/B-Tech diploma
Existing EV credentials are welcome; otherwise, completion of EV Level 3 IMI Accredited and ATA Level 3 roadside diagnostics training is required
Flexibility to work rotating shifts between 7am and 10pm, including some weekends and Bank Holidays
Ability to travel across Plymouth or Belfast and surrounding areas

Benefits

Comp & perks

£8,000 bonus, plus a guaranteed additional £3,000 bonus in your first 12 months
Realistic OTE of £55,000; top performers earn north of £60,000
No overnight or 12-hour shifts
Average 42.75 hours per week between 7am and 10pm, Monday to Sunday
Alternating start times (7am/11am)
Two weekends off per month
Rota set 12 months in advance
Paid overtime
Bank Holiday supplement and a day off in lieu
Private medical cover
Pension contributions up to 6.5%
Wide range of discounts and benefits
Ongoing training, including EV Level 3 IMI Accredited and ATA Level 3 roadside diagnostics
Competitive annual leave
Discounts on Allianz products, vouchers and discounts for high street and online retailers
Annual Flu vaccination
Annual Eye Care vouchers
Discounted travel/pet/musical/home/car Insurance
Roadside Assistance free after 6 months’ probation
Up to three paid days for Corporate Social Responsibility
Employee Assistance Programme available from day one
Confidential 24/7 helpline and app with life, money and wellbeing resources, including mental wellbeing support, debt and legal advice