Senior Associate – Customer Service

Allianz

. Handle customer interactions through voice support channels .

Posted 11/3/2026full-timeTrivandrum • IndiaSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong verbal communication and problem-solving skills to effectively handle customer interactions and deliver high-quality service. Maintains compliance with process and quality standards while ensuring accurate record-keeping.

Highest-signal resume keywords

Excellent Verbal Communication SkillsCustomer Service SkillsProblem-Solving SkillsExperience in International Voice ProcessesWillingness to Work Rotational Shifts

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Strong Comprehension SkillsProfessionalism

Industry Keywords

Customer InteractionsService StandardsCompliance RequirementsOn-Site RoleTrivandrum

About the role

Key responsibilities & impact

Handle customer interactions through voice support channels
Resolve customer queries promptly and professionally
Deliver a high-quality customer experience while meeting service standards
Maintain accurate records of customer interactions
Adhere to process, quality, and compliance requirements

Requirements

What you’ll need

Graduate in any discipline
Freshers and candidates with experience in International Voice Processes are welcome to apply
Excellent verbal communication and comprehension skills in English
Strong customer service and problem-solving skills
Willingness to work in rotational (24/7) shifts
Ability to work in a 100% on-site role in Trivandrum

Benefits

Comp & perks

Inclusive workplace emphasizing integrity, fairness, inclusion, and trust
Equal-opportunity employer
Opportunities to grow and shape a better future
Regular rotation opportunities across functions, Allianz entities, and geographies
Permanent employment