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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates deep technical knowledge of automotive systems and workshop operations, with a strong focus on service improvement and training program development. Proficient in data analysis and problem-solving, with the ability to drive performance improvements and support cross-functional projects.
Highest-signal resume keywords
Automotive Systems KnowledgeService ImprovementTechnical Training Program DevelopmentAnalytical SkillsLeadership in Workshop Supervision
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Workshop OperationsService Centre ManagementData AnalysisProcess DevelopmentQuality ManagementElectric Vehicle (EV) Systems KnowledgePerformance ImprovementTechnical Problem-SolvingReporting Tools ProficiencyMicrosoft Office Applications
Soft Skills
Proactive MindsetSolutions-Oriented ApproachEffective Communication
Tools & Technologies
Data Analytics ToolsDigital Tools
Certifications & Qualifications
Diploma in Automotive EngineeringBachelor's Degree in Mechanical Engineering
Industry Keywords
Automotive OEM OperationsDealership ManagementAfter-Sales ServiceService Provider NetworksStakeholder Advising
About the role
Key responsibilities & impact- Consult on and analyse automotive roadside service cases, making decisions on service provision for clients
- Monitor daily roadside service operations across the company's fleet and external service providers
- Evaluate workshop and service provider performance against set standards, identifying gaps and driving measurable improvement
- Lead service improvement initiatives and develop standardised processes across the internal and external network of workshops and technicians
- Design, prepare, and deliver training programmes for service station staff and external providers
- Follow up on operational issues and develop practical solutions to ensure seamless service delivery
- Resolve service complaints in a timely and professional manner
- Summarise service reports and provide data-driven recommendations to improve network performance
- Advise internal and external stakeholders on operational and technical matters
- Support the business in increasing profitability and reducing operational costs
- Support cross-functional projects to achieve business targets
- Perform additional duties and assignments as directed by management
Requirements
What you’ll need- Deep technical knowledge of automotive systems, workshop operations, and service centre management
- Strong analytical skills with the ability to interpret service data, identify trends, and drive performance improvements
- Experience in automotive OEM operations, dealership management, after-sales service, or service centre management
- A Diploma or Bachelor's degree in automotive engineering, mechanical engineering, or a related field is an advantage — candidates with equivalent hands-on experience are equally welcome to apply
- Experience in designing and delivering technical training programmes is highly advantageous
- Experience in service improvement, process development, or quality management within an automotive environment is highly valued
- Knowledge of Electric Vehicle (EV) systems, technology, and service requirements is highly advantageous
- Demonstrated leadership ability — experience supervising workshop teams, service advisors, or provider networks
- Proficient in both English and Thai (written and spoken)
- Strong problem-solving skills with a proactive, solutions-oriented mindset
- Comfortable working with reporting tools and Microsoft Office applications
- Ability to work effectively in an environment shaped by artificial intelligence (AI), data analytics, and digital tools — using insights responsibly in line with data governance and ethical use standards
Benefits
Comp & perks- Competitive salary and performance-based incentives
- Health and medical insurance coverage
- Provident fund contributions
- Annual leave entitlements
- Learning & development programmes and career growth opportunities within Allianz Partners' global network
- A collaborative, inclusive team environment within a world-leading insurance and assistance organisation