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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Employee Benefits sales support, relationship management with Life Agents and Financial Advisors, and effective complaint resolution. Proficient in preparing marketing materials and ensuring operational excellence to enhance customer satisfaction.
Highest-signal resume keywords
Employee Benefits ExperienceCustomer SatisfactionComplaint ResolutionSales Support ActivitiesRelationship Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales SupportPolicy AdministrationBusiness DevelopmentOperational ExcellencePresentation Preparation
Soft Skills
Communication SkillsInterpersonal Skills
Tools & Technologies
AI ToolsChatGPT
Certifications & Qualifications
Bachelor's Degree
Industry Keywords
Life AgentsFinancial AdvisorsService RecoverySales CampaignsAgency Engagement
About the role
Key responsibilities & impact- Provide comprehensive sales support and servicing for Employee Benefits products to Life Agents, Financial Advisors, and policyholders
- Perform day-to-day Employee Benefits sales support activities within turnaround times and service levels
- Build and maintain relationships with Life Agents and Financial Advisors to enhance business retention and growth
- Participate in joint sales visits with intermediaries when required
- Assist with sales campaigns, business development initiatives, and agency engagement activities
- Prepare presentation decks and marketing materials for intermediaries once business is secured or renewed
- Support complaint resolution and service recovery activities
- Ensure efficient policy administration, customer satisfaction, operational excellence, and business development support
Requirements
What you’ll need- Candidate must possess at least a Bachelor’s Degree in any field
- Above 2 years’ experience in Employee Benefits and/or Life Agency
- Good communication and interpersonal skills
- Handle daily support activities within SLAs
- Resolve complaints, support service recovery, and ensure customer satisfaction
- Proficient with the use of AI tools such as ChatGPT for tasks simplification