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Allianz

Senior Network & Telephony Engineer

Allianz

. Design, implement, administer, and troubleshoot enterprise telephony and unified communications systems, including VoIP, SIP, PABX, voice recording, and telephony solutions .

Posted 11/2/2026full-timeKuala Lumpur • MalaysiaSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in designing, implementing, and troubleshooting enterprise telephony and unified communications systems, including VoIP and SIP, while maintaining robust network infrastructure. Proven ability to lead projects, mentor teams, and collaborate with vendors to enhance communication solutions.

Highest-signal resume keywords
Enterprise Telephony EngineeringVoIP and SIP SolutionsNetwork Infrastructure ManagementProject Management SkillsCisco CCNA/CCNP Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
VoIPSIPPABXTCP/IPBGPOSPFMPLSVPNsVLANsNetwork Troubleshooting
Soft Skills
Excellent CommunicationLeadership SkillsAbility to Work IndependentlyCross-Functional Team CollaborationProject Management
Tools & Technologies
FirewallsIntrusion Detection/Prevention SystemsEncryption ProtocolsNetwork Capacity PlanningDisaster Recovery Solutions
Certifications & Qualifications
Cisco CCNACisco CCNP CollaborationCloud Communications Certifications
Industry Keywords
Unified CommunicationsTelephony SolutionsVoice RecordingCall RoutingContact Center IntegrationsNumber PortingLegacy PABX MigrationTelephony DocumentationVendor CoordinationEmerging Network Technologies

Tech Stack

Tools & technologies
CloudFirewallsTCP/IPVoIP

About the role

Key responsibilities & impact
  • Design, implement, administer, and troubleshoot enterprise telephony and unified communications systems, including VoIP, SIP, PABX, voice recording, and telephony solutions
  • Manage voice recording, call routing, dial plans, SIP trunk/DID management, and contact center/voice bot integrations
  • Lead telephony onboarding/offboarding, number porting, and migration of legacy PABX systems to cloud-based or unified communications platforms
  • Coordinate with telephony vendors and carriers on infrastructure upgrades, licensing, SLAs, and support contracts
  • Escalate and resolve complex telephony and voice incidents with minimal disruption to business communications
  • Maintain and troubleshoot LAN/WIFI/WAN/SD-WAN network infrastructure
  • Support firewalls, NAC, segmentation, network capacity planning, upgrades, and disaster recovery setups for network and voice continuity
  • Maintain comprehensive network and telephony documentation
  • Mentor junior network engineers and support staff
  • Collaborate with vendors and service providers on technology evaluation and procurement
  • Work with global teams to manage and deliver globally managed services
  • Complete projects and other duties as needed

Requirements

What you’ll need
  • Bachelor’s degree in computer science, information technology, or a related field
  • 5+ years of hands-on experience in enterprise telephony/unified communications engineering (VoIP, SIP, PABX), with supporting experience in network engineering or a related role
  • Extensive knowledge of enterprise telephony systems, with supporting knowledge of network infrastructure
  • Proficiency in TCP/IP, BGP, OSPF, MPLS, VPNs, and VLANs
  • Experience with firewalls, intrusion detection/prevention systems, and encryption protocols
  • Ability to troubleshoot complex network and enterprise telephony systems issues
  • Excellent communication and leadership skills
  • Industry credentials such as Cisco CCNA/CCNP Collaboration or equivalent cloud communications certifications are strongly preferred
  • Strong project management skills and experience with project management tools
  • Ability to work independently and as part of a cross-functional team
  • Up-to-date knowledge of emerging network technologies and trends
  • Ability to work on-call and outside regular hours when required
  • Ability to travel occasionally to various sites for installation, troubleshooting, and collaboration

Benefits

Comp & perks
  • Permanent employment
  • On-call availability and work outside regular hours as required
  • Inclusive workplace and equal-opportunity employment
  • Opportunities to work across Allianz Group functions, entities, and geographies