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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in managing customer service operations, with a focus on team performance, customer satisfaction, and effective problem resolution. Proficient in both Thai and English, with a solid understanding of insurance operations and data management.
Highest-signal resume keywords
Customer Service ManagementTeam LeadershipProblem ResolutionBilingual CommunicationData Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer ServiceCall Centre ManagementData ManagementInsurance OperationsMicrosoft WordMicrosoft ExcelDatabase ManagementAI-Related SkillsPresentation SkillsNegotiation Skills
Soft Skills
Motivation SkillsInfluencing Skills
Industry Keywords
Customer SatisfactionAfter-Sale ServicePerformance MonitoringBusiness OpportunitiesEscalation Management
About the role
Key responsibilities & impact- Lead and supervise the customer service team providing after-sale service
- Handle customer complaints and provide solutions to achieve customer satisfaction and identify potential business opportunities
- Handle difficult and special calls and resolve issues escalated by agents
- Follow up with various departments on problem solving and information sharing
- Monitor team performance and achieve customer service targets
- Advise, coach, and communicate with the customer service team to ensure high performance
- Manage day-to-day customer service operations
- Monitor incoming cases and calls and assign work, including calls and email
- Identify and resolve or escalate potential people issues
- Liaise with the Customer Service Manager to develop action plans for the call centre team
- Fulfill other work assigned by the manager
Requirements
What you’ll need- Graduated degree in marketing, business administration, economics or related fields
- Minimum 5 years in Customer Service, with at least 2 years at managerial level, Call Centre and other related fields
- Good presentation and motivation skills
- Influencing and negotiating skills
- Good written and spoken Thai and English
- Excellent customer service mindset and self-motivation
- Knowledge of insurance operations and processes is advantageous
- Good computer knowledge and skills, including Microsoft Word, Excel, and database management
- Familiarity with data management
- AI-related skills such as ChatGPT or Copilot365 are advantageous
Benefits
Comp & perks- Inclusive workplace and equal-opportunity employment
- Employee-focused environment supporting ambitions, growth, and development