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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in Salesforce administration, user access management, and report creation while effectively collaborating with cross-functional teams. Strong analytical, problem-solving, and communication skills are essential for supporting CRM enhancements and user training.
Highest-signal resume keywords
Salesforce AdministrationUser Access ManagementReport CreationData AnalysisMicrosoft Office Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Salesforce CustomizationSalesforce ConfigurationValidation RulesWorkflow RulesEmail TemplatesPage LayoutsData StructuresDatabase ConceptsData Analysis ToolsMicrosoft Excel
Soft Skills
Analytical SkillsProblem-Solving SkillsAttention to DetailOrganizational SkillsEffective Communication
Tools & Technologies
CRMSalesforceMicrosoft OfficeMicrosoft PowerPointMicrosoft Copilot
Industry Keywords
User SupportSystem DocumentationCross-Functional CollaborationSalesMarketingCustomer Support
About the role
Key responsibilities & impact- Provide day-to-day support on requests and administrative tasks within the CRM/Salesforce environment
- Assist with user access management, including creating and deactivating users and managing roles, profiles, and permission sets
- Help create and maintain reports and dashboards for different departments
- Participate in testing and documentation of system enhancements, configuration changes, and new features
- Assist with Salesforce configuration tasks, including validation rules, workflow rules, email templates, and page layouts
- Provide end-user support by troubleshooting and resolving basic issues or escalating them when necessary
- Contribute to system documentation, training materials, and user guides
- Collaborate with Sales, Marketing, and Customer Support teams to understand business needs and suggest CRM improvements
- Work closely with cross-functional teams while gaining hands-on experience in Salesforce administration, reporting, user support, testing, documentation, and system configuration
Requirements
What you’ll need- Currently pursuing a degree in Information Systems, Business Administration, Computer Science, Finance, or a related field
- Proficiency in English and basic German
- Experience with Microsoft Office applications, particularly Excel and PowerPoint
- Ability to work independently and collaboratively in a fast-paced environment
- Familiarity with Salesforce customization, administration, and technical support required for Master students and an advantage for Bachelor students
- Salesforce Trailhead academic exposure is a plus
- Excellent analytical and problem-solving skills
- Strong attention to detail and organizational skills
- Effective written and verbal communication skills
- Basic knowledge of data structures and database concepts is a plus
- Experience with data analysis tools is a plus
- Ability to use Microsoft Copilot, with a strong commitment to ethical and responsible AI practices
- CV must be uploaded in English
Benefits
Comp & perks- Balanced work environment: A dynamic office culture that supports flexibility and collaboration
- Mental health and wellbeing programs (EGYM Wellpass)
- Mobility solutions (Subvention Jobticket, Deutschlandticket etc.)
- Canteen subsidy
- Corporate benefits
- Inclusive workplace and equal opportunities
- AI-supported application Fit Score with human review