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Associate Relationship Manager
Allica Bank. Manage a portfolio of SME customers and build genuine, trusting relationships .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in SME relationship banking, including account management, commercial lending, and risk management. Proven ability to build trusting client relationships and achieve commercial targets while maintaining accurate CRM records.
Highest-signal resume keywords
B2B Sales ExperienceAccount ManagementCommercial LendingCRM Tools ProficiencyRisk Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Commercial LendingFinancial Account AnalysisPortfolio ManagementSales ActivityCustomer Service
Soft Skills
Strong Communication SkillsAttention to DetailConfidence Engaging with ClientsEnergetic ApproachResilience
Tools & Technologies
CRM ToolsAI Tools
Industry Keywords
SME BankingB2BFinancial ServicesRelationship Management
About the role
Key responsibilities & impact- Manage a portfolio of SME customers and build genuine, trusting relationships
- Develop a deep understanding of clients’ businesses and ambitions
- Deliver commercial targets including lending and new customer/deposit acquisition
- Identify and meet client needs through Allica products and services
- Build an external network with SME advisers and the wider business community
- Generate new business opportunities and signpost clients to external support
- Manage portfolio risk, complete risk activities, and identify signs of client stress
- Work closely with a Senior Relationship Manager and contribute to a personal development plan
- Participate in new business campaigns, events, lead follow-up, prospect engagement and appropriate cold calling
- Support event organisation and follow-up activity
- Maintain accurate CRM records and control customer, prospect and portfolio activity
- Build collaborative relationships with internal stakeholders to resolve issues efficiently
Requirements
What you’ll need- Some B2B sales, account management and/or SME banking experience
- Clear interest in building a career in SME relationship banking
- Some experience of commercial lending and understanding / analysing financial accounts would be of benefit
- Motivation to develop lending, sales, risk management and portfolio management capability through formal training and on-the-job coaching
- Confidence engaging with customers, prospects and SME business advisers in person, via video call and by phone
- Good organisation and attention to detail
- Practical understanding of customer service, sales activity and account management disciplines, ideally gained in a B2B, financial services or relationship-led environment
- Confidence using systems, CRM tools and data
- Experience using AI tools in a business environment would be of benefit
- Energetic, resilient, hands-on approach
- Strong communication skills
- Strong alignment to Allica’s values, with judgement, integrity and energy
- Applicants must reside in the UK; the application form states that applicants must already reside in the UK in most cases for sponsorship
Benefits
Comp & perks- Full onboarding support and continued development opportunities
- Options for flexible working
- Regular social activities
- Pension contributions
- Discretionary bonus scheme
- Private health cover
- Life assurance
- Family friendly policies including enhanced Maternity & Paternity leave
- Flexible and hybrid working