Client Experience Coordinator

Allied Solutions

. Serve as the primary point of contact for clients and maintain consistent contact to maximize client service and satisfaction .

Posted 11/5/2026full-timeUnited StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong client relationship management and communication skills, with a focus on proactive problem-solving and process optimization. Capable of analyzing data to enhance product performance and ensure compliance with industry standards.

Highest-signal resume keywords

Client Relationship ManagementVerbal And Written Communication SkillsProactive Problem-SolvingData AnalysisOrganizational Abilities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data InterpretationLoan-Level AnalysisBilling ProcessesCycle ReportsLender File Processing

Soft Skills

Detail-OrientedSelf-MotivatedAssertiveAdaptabilityTask Prioritization

Tools & Technologies

Process DefinitionLender MaintenanceReports On Demand

Certifications & Qualifications

High School Diploma Or GEDAssociate's Degree Or Vocational Degree Preferred

Industry Keywords

Client ServiceComplianceLoan ServicingQuality StandardsCross-Functional Coordination

About the role

Key responsibilities & impact

Serve as the primary point of contact for clients and maintain consistent contact to maximize client service and satisfaction
Handle incoming calls professionally
Manage and escalate client impacts to field and internal loan servicing teams
Coach clients on best practices, product-specific nuances, and use of company sites
Present information professionally to clients and internal staff and participate in service calls
Maintain client-specific business rules and communicate changes to internal business units
Own communications to prevent escalations
Analyze loan-level indicators to prevent issues and optimize product performance
Process and resolve client and field requests related to compliance, reporting, insurance processing, loan status updates, and verification events
Obtain and interpret data to create and present the client story
Review client portfolio reporting and work with management to implement process changes
Maintain quality standards to reduce premium loss and process urgent requests related to state requirements
Mentor coworkers upon management request and assist with assigned projects
Ensure significant issues are resolved through cross-functional coordination
Provide corrective action for loan or setup discrepancies and distribute communications to clients and stakeholders
Research issues and develop clear, fact-based messaging for clients and internal teams
Capture qualitative and quantitative client feedback
Collaborate with internal business units to prevent recurrence of identified issues

Requirements

What you’ll need

1-2 years of relevant experience preferred
High School Diploma or GED required
Associate's Degree, or Vocational or Technical School Degree preferred
Strong verbal and written communication skills
Resourceful, assertive, detail-oriented, and highly self-motivated
Ability to work independently and take ownership of client relationships under minimal supervision
Effective organizational abilities and task prioritization
Ability to adapt to change and work independently and as part of a team
Proactive problem-solving and root-cause analysis
Ability to multitask while navigating multiple systems
Ability to navigate and decipher Process Definition, Lender Maintenance, and Reports on Demand
Basic knowledge of billing processes, cycle reports, and lender file processing

Benefits

Comp & perks

Medical, dental and vision insurance coverage
100% company-paid life and disability coverage
401k options with company match
Three weeks PTO by the end of the first year
Career growth opportunities and promotion from within
Broad career options within the organization