Allied Solutions

Insurance

• Perform outbound calls to insurance agents and regional offices to verify loan collateral coverage
• Use insurance websites and other electronic means for verification
• Handle vehicle and mortgage outbound calls
• Read and understand auto and mortgage insurance documents and loan history
• Follow lender-specific requirements and particulars
• Ask accurate verification questions of insurance agents and regional offices
• Thoroughly document verification results in loan history for lender review
• Perform website verifications and phone calls to meet department productivity goals
• Multitask to help meet department service-level agreements
• Review procedure manuals to maintain quality standards
• Identify, document and report learning opportunities to higher management

Insurance Verification Specialist

Claims Specialist

• Complete internal estimates, appraisals, and valuations on REPO Plus claim files
• Complete desk estimates of damaged vehicles, total loss valuations, and reviews or audits of externally supplied material
• Process work from internal REPO Plus claim files and lender client requests
• Meet production and QA goals set by REPO Plus management
• Serve as a physical damage subject matter expert for REPO Plus Adjusters and Analysts
• Answer questions on estimate reviews, total loss valuation audits, and written responses to outside insurance carrier appraisers
• Participate in testing to validate new workflows, processes, system integrations, and applications
• Provide initial physical damage training for incoming REPO Plus Processors, Adjusters, and Analysts
• Provide evergreen training on physical damage, state regulations, and industry standards

Material Damage Claims Specialist

• Provide leadership, guidance, and support to the Validation Team
• Coach, develop, and monitor employees
• Monitor and analyze employee performance against standards
• Conduct regular one-on-one meetings with direct reports and support career growth
• Assign workloads and ensure adequate coverage for business needs
• Monitor quality-assurance audits and statistical reports
• Identify and address performance gaps and hold staff accountable
• Communicate best practices to the team
• Handle borrower, agent, and lender calls and written complaints or needs
• Reinforce verification-team processes and procedures
• Communicate inquiries to lenders, agents, and in-house personnel
• Use critical thinking to streamline departmental processes and procedures
• Represent the department to clients and upper management regarding operational goals

Insurance Verification Supervisor

Administration

• Partner with client and internal teams to maintain long-term professional relationships
• Manage day-to-day CPI/LPI operations and review the lender cycle
• Ensure lenders receive billings and reports correctly and borrowers receive Notices accordingly
• Process and audit notices, certificates, premiums, images, client requests, and other CPI/LPI activities
• Manage premium collection and refunding for timeliness and accuracy
• Serve as subject matter expert for internal employees on CPI/LPI operational questions
• Forecast client requirements and deliver service solutions
• Identify, escalate, and manage program-impact tasks for clients, sales, and loan servicing teams
• Answer questions, correct errors, resolve discrepancies, and follow up on insurance coverage issues
• Track accounts, workloads, queues, reports, and products while maintaining SLA timeliness and quality standards
• Coordinate with internal teams to resolve significant issues
• Research issues, develop fact-based messaging, and report issues to management through resolution
• Analyze loan-level indicators to prevent issues and optimize product performance
• Review client portfolio reporting and implement process changes with management
• Update loan histories based on research and documentation and compose accurate written information
• Meet or exceed productivity and quality goals

Lender Task Administrator

• Partner with client and internal teams to maintain long-term professional relationships
• Manage the CPI/LPI lender cycle and day-to-day operations
• Process and audit notices, certificates, premiums, images, client requests, queues, reports, and products
• Manage premium collection and refunds for timeliness and accuracy
• Serve as a subject matter expert for internal employees on CPI/LPI operational questions
• Identify, escalate, and manage program-impact tasks for client, sales, and loan servicing teams
• Answer questions, correct errors, resolve discrepancies, and address insurance coverage issues
• Track and report issues to management through resolution
• Research issues, determine root causes, and recommend process improvements
• Coordinate with internal teams to resolve significant issues
• Analyze loan-level indicators and client portfolio reporting
• Implement process changes with management
• Verify, key, and memo insurance information across vehicle, flood, windstorm, hazard, and other coverage types
• Update and compose loan histories based on research and documentation
• Meet productivity and quality goals and assigned workload expectations