Customer Representative

Allied Universal

. Identify customers' needs, clarify information, and provide direct support or guidance toward resolution .

Posted 10/30/2026full-timeRemote • Florida • United StatesMid-LevelSenior💰 $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical support capabilities with a focus on customer service, effective communication, and problem-solving skills. Proficient in troubleshooting software and hardware issues while maintaining a collaborative team environment.

Highest-signal resume keywords

Technical Call Center Support ExperienceCustomer Service UnderstandingSoftware/Hardware TroubleshootingEffective Communication SkillsExperience in Service Now

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportSoftware TroubleshootingHardware TroubleshootingProblem SolvingAnalytical Skills

Soft Skills

Customer RelationsDecision-MakingTeam CollaborationInitiativeJudgment

Tools & Technologies

Service NowTalkDesk

Certifications & Qualifications

High School DiplomaAssociate’s Degree in Information Technology

Industry Keywords

Technical Support RoleCall CenterCustomer ServiceRetail Cash Offices

About the role

Key responsibilities & impact

Identify customers' needs, clarify information, and provide direct support or guidance toward resolution
Tackle a variety of problems in technical systems with skill and accuracy
Create cases for all calls and emails received, enter the history of the problem, all steps taken, and subsequent resolution if resolved at the Help Desk or escalate to the appropriate next level
Maintain customer service as an utmost priority and continuously develop the ability to deal with challenging customer conversations
Discern changes in call types and report to management
Monitor the health of network, hardware, and software for customers
Track escalations through proper channels to completion

Requirements

What you’ll need

High school diploma or equivalent
Technical call center support experience
Experience in a technical support role, or other technical experience
Strong understanding of customer service and customer relations
Ability to take initiative and learn new processes and concepts
Ability to exercise good judgment and decision-making
Effective written and oral communication skills
Basic understanding of software/hardware troubleshooting
Able to assess and evaluate situations effectively
Able to identify critical issues quickly and accurately
Able to write informatively, clearly, and accurately
Problem solving and analytical skills
Ability to work in a team environment
Associate’s degree in Information Technology, Computer Science, or a related field (preferred)
Experience in Service Now and TalkDesk (preferred)
Experience in retail cash offices (preferred)

Benefits

Comp & perks

Medical, dental, vision, basic life, AD&D, retirement plan, and disability insurance
Eight paid holidays annually
Five sick days
Four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly