Allied Universal

Representative

• Identify customers' needs, clarify information, and provide direct support or guidance toward resolution
• Tackle a variety of problems in technical systems with skill and accuracy
• Create cases for all calls and emails received, enter the history of the problem, all steps taken, and subsequent resolution if resolved at the Help Desk or escalate to the appropriate next level
• Maintain customer service as an utmost priority and continuously develop the ability to deal with challenging customer conversations
• Discern changes in call types and report to management
• Monitor the health of network, hardware, and software for customers
• Track escalations through proper channels to completion

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Customer Representative