Customer Representative

Allied Universal

. Identify customers’ needs, clarify information, and provide direct support or guidance toward resolution .

Posted 10/30/2026full-timeRemote • Florida • United StatesMid-LevelSenior💰 $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong technical support skills with a focus on customer service, effective communication, and problem-solving abilities. Proficient in troubleshooting software and hardware issues while maintaining accurate documentation and case management.

Highest-signal resume keywords

Technical Call Center Support ExperienceCustomer Service UnderstandingSoftware/Hardware TroubleshootingExperience in ServiceNowProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportSoftware TroubleshootingHardware TroubleshootingCase ManagementAnalytical Skills

Soft Skills

Effective CommunicationTeam CollaborationDecision-MakingInitiativeJudgment

Tools & Technologies

ServiceNowFive9

Certifications & Qualifications

High School DiplomaAssociate’s Degree in Information Technology

Industry Keywords

Customer RelationsCall CenterTechnical Support RoleRetail Cash Offices

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Identify customers’ needs, clarify information, and provide direct support or guidance toward resolution
Tackle a variety of problems in technical systems with skill and accuracy
Create cases for all calls and emails received
Enter the history of the problem, all steps taken, and subsequent resolution if resolved at the Help Desk
Escalate cases to the appropriate next level
Maintain customer service as an utmost priority
Continuously develop the ability to deal with challenging customer conversations
Discern changes in call types and report them to management
Monitor the health of customers’ networks, hardware, and software
Track escalations through proper channels to completion

Requirements

What you’ll need

High school diploma or equivalent
Technical call center support experience
Experience in a technical support role, or other technical experience
Strong understanding of customer service and customer relations
Ability to take initiative and learn new processes and concepts
Ability to exercise good judgment and decision-making
Effective written and oral communication skills
Basic understanding of software/hardware troubleshooting
Ability to assess and evaluate situations effectively
Ability to identify critical issues quickly and accurately
Ability to write informatively, clearly, and accurately
Problem-solving and analytical skills
Ability to work in a team environment
Associate’s degree in Information Technology, Computer Science, or a related field preferred
Experience in ServiceNow and Five9 preferred
Experience in retail cash offices preferred

Benefits

Comp & perks

Medical, dental, vision, basic life, AD&D, retirement plan, and disability insurance
Eight paid holidays annually
Five sick days
Four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly
Unused vacation is paid out where required by law
Increased rate of $18.00 per hour for bilingual French (Canadian) representatives