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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in senior operations leadership with full P&L ownership, integrating acquired companies, and driving compliance in a regulated behavioral health environment. Proven ability to lead teams, manage client relationships, and implement technology solutions for operational efficiency.
Highest-signal resume keywords
P&L OwnershipSenior Operations LeadershipClient Retention EconomicsAI Deployment in Service OperationsBehavioral Health Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Financial AcumenOperations ManagementIntegration of Acquired CompaniesService-Level AttainmentQuality AuditsRisk ControlData Platform DevelopmentEvidence-Based PracticesRenewals ManagementOperational Scaling
Soft Skills
LeadershipClient EngagementTeam DevelopmentStrategic Decision-MakingCommunication
Tools & Technologies
CRMCase Management SystemsTelephony SystemsHRISUnified Data Platform
Certifications & Qualifications
Bachelor's DegreeMBAMHA
Industry Keywords
Behavioral HealthManaged CareEmployee Benefit ServicesEAPWhole-Person Well-Being ProgramsKnox-Keene RequirementsHIPAA Compliance
About the role
Key responsibilities & impact- Own P&L performance across all U.S. business operations and the entire customer book of business, including client retention, service-level attainment, and operating margin
- Lead the account management organization with a disciplined model for renewals, escalations, and executive client engagement
- Direct post-acquisition integration of people, clients, systems, and culture on a defined timeline
- Oversee the operations technology stack, including CRM, case management, telephony, and HRIS
- Drive toward a unified data platform, including responsible AI adoption
- Partner with clinical leadership on service standards, evidence-based practices, and compliance with HIPAA, state behavioral health licensure, and Knox-Keene requirements
- Develop the operations leadership bench and succession depth across U.S. business operations
- Ensure business continuity, quality audits, and a strong compliance and risk control environment
- Report to the President & Chief Executive Officer
Requirements
What you’ll need- 10+ years in senior operations leadership with full P&L ownership of a multi-site or multi-entity service organization
- 5+ years at the executive level
- Proven track record integrating acquired companies — people, clients, systems, and culture
- Fluency with recurring-revenue (PMPM or per-capita) retention economics
- Experience deploying AI or automation in service operations, with sound judgment about appropriate use
- Strong financial acumen and comfort in a regulated behavioral health environment
- Bachelor's degree required
- EAP, behavioral health, managed care, health or employee benefit services experience strongly preferred
- MBA, MHA, or clinical background a plus
- Experience scaling operations in high-growth or acquisition-intensive environments preferred
- Knowledge of employer-sponsored health and whole-person well-being programs preferred
- Ability to travel approximately 25% of the time
Benefits
Comp & perks- Equal opportunity employer
- Regular travel to company locations, key clients, and acquisition targets (approximately 25% of the time)