AllOne Health

Manager

• Manage the day-to-day operations of the Intake team across a multi-state, virtual EAP business
• Manage and direct inbound and outbound call center operations
• Lead people management, report generation, data analytics, and performance improvement
• Develop and monitor quotas for service volume, customer response timeliness, and accuracy in meeting client requests
• Ensure customer service targets are met
• Maintain and secure written and electronic clinical records both on and offsite
• Create and promote a high-performance culture of service, innovation, and results
• Manage team performance and development through talent management processes
• Establish and maintain a diverse talent pipeline
• Initiate and support continuous process improvement in business workflows
• Interpret and apply corporate policies, procedures, protocols, and ISO requirements
• Manage financial resources and optimize administrative costs and ROI
• Determine client service operational strategies through needs assessments, performance reviews, capacity planning, and cost/benefit analysis
• Monitor system performance, identify and resolve problems, prepare and complete action plans and processes, and conduct quality assurance
• Serve as an escalation point for issues impacting client success and drive risk mitigation
• Partner with senior clinical team members to address critical and emergent mental health or substance abuse needs
• Communicate expectations effectively with Intake, Clinical Support, and Connecting team members
• Hire, evaluate, train, and develop department staff
• Manage day-to-day operational flow to enforce company strategy
• Manage and oversee EAP Expert electronic and paper clinical records
• Coordinate safeguarding and updating of active and inactive electronic records
• Recommend and implement operating policies and procedures

Explore Intake Manager at AllOne Health. Review requirements and application details.

Open roles

Intake Manager