Intake Manager

AllOne Health

. Manage the day-to-day operations of the Intake team across a multi-state, virtual EAP business .

Posted 11/3/2026full-timeRemote • United StatesMid-LevelSenior💰 $60,000 - $72,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing call center operations, ensuring high-performance service delivery, and optimizing team performance through effective talent management and process improvement. Proficient in data analytics, client-focused solutions, and maintaining compliance with corporate policies and ISO requirements.

Highest-signal resume keywords

Call Center ManagementTeam Performance DevelopmentData AnalyticsClient-Focused SolutionsConflict Resolution

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Call Center OperationsData AnalyticsPerformance ImprovementQuotas DevelopmentFinancial Resource ManagementQuality AssuranceProcess ImprovementClient Service StrategiesMicrosoft Office SuiteDatabase Systems

Soft Skills

Effective CommunicationInfluencing SkillsAttention to DetailTeam LeadershipProblem Solving

Tools & Technologies

Call Center SoftwareEAP Expert Electronic RecordsClinical Records Management

Industry Keywords

EAP BusinessISO RequirementsTalent ManagementCustomer Service TargetsDiverse Talent Pipeline

About the role

Key responsibilities & impact

Manage the day-to-day operations of the Intake team across a multi-state, virtual EAP business
Manage and direct inbound and outbound call center operations
Lead people management, report generation, data analytics, and performance improvement
Develop and monitor quotas for service volume, customer response timeliness, and accuracy in meeting client requests
Ensure customer service targets are met
Maintain and secure written and electronic clinical records both on and offsite
Create and promote a high-performance culture of service, innovation, and results
Manage team performance and development through talent management processes
Establish and maintain a diverse talent pipeline
Initiate and support continuous process improvement in business workflows
Interpret and apply corporate policies, procedures, protocols, and ISO requirements
Manage financial resources and optimize administrative costs and ROI
Determine client service operational strategies through needs assessments, performance reviews, capacity planning, and cost/benefit analysis
Monitor system performance, identify and resolve problems, prepare and complete action plans and processes, and conduct quality assurance
Serve as an escalation point for issues impacting client success and drive risk mitigation
Partner with senior clinical team members to address critical and emergent mental health or substance abuse needs
Communicate expectations effectively with Intake, Clinical Support, and Connecting team members
Hire, evaluate, train, and develop department staff
Manage day-to-day operational flow to enforce company strategy
Manage and oversee EAP Expert electronic and paper clinical records
Coordinate safeguarding and updating of active and inactive electronic records
Recommend and implement operating policies and procedures

Requirements

What you’ll need

Bachelor’s Degree in Business, Operations Management, Communications, or related field
Minimum of 5 years of Call Center experience
Minimum of 2 years of experience in managing or training staff
Experience in delivering client focused solutions
Demonstrated ability to communicate, present, and influence effectively at all levels of the organization
Proven ability to handle varying responsibilities at one time with attention to detail
Intermediate knowledge of Microsoft Office Suite
Advanced conflict resolution skills required
Experience with Call Center software and Database systems
Ability to travel up to 20% of the time

Benefits

Comp & perks

Immediate medical (Blue Cross/Blue Shield), dental, and vision insurance
Desirable work schedules
Generous amount of Paid Time Off
401(k) retirement program with a company match
Employee Assistance Program (EAP) benefits for the employee and family