Customer Success Manager – Enterprise Engagement

. Lead, manage, and grow Alloy’s strategic customers, primarily large corporations and VP-to-C-level stakeholders .

Posted 9/25/2026full-timeVancouver • CanadaMid-LevelSenior💰 CA$140,000 - CA$175,000 per yearWebsite

Tools & technologies

Switching

Key responsibilities & impact

Lead, manage, and grow Alloy’s strategic customers, primarily large corporations and VP-to-C-level stakeholders
Formulate strategic objectives, deliver them quickly, execute analytical work demonstrating tangible ROI, and identify and train core customer users
Serve as the primary point of contact from kickoff through renewal
Build long-lasting customer relationships and business partnerships
Support implementation, training, and onboarding with cross-functional Alloy.ai teams
Deliver short-term objectives and keep projects on track
Monitor customer activity and meet regularly with stakeholders to improve customer understanding and drive business
Identify and drive expansion opportunities with existing customers in partnership with Sales and the Executive team
Manage, train, and support core users
Conduct business value reviews to grow and retain the book of business
Execute and present value-driving analyses in Alloy.ai and turn them into repeatable customer processes
Act as the internal voice of the customer by gathering and prioritizing feedback and translating it into engineering-friendly development requests
Partner cross-functionally on product and marketing initiatives and help drive business scale
Coach and mentor other Customer Success Managers

What you’ll need

4+ years of experience in SaaS customer success, management consulting or related analytical, consultative, client-facing fields
Exceptional analytical problem-solving skills, with the ability to understand technical details while staying focused on business objectives
Demonstrated senior selling skills within consultative projects
Superior academic record in a quantitative field
Outstanding project management, organization, and work ethic
Highly motivated, self-directed team player
Ability to build long-lasting relationships with senior executives and functional managers, acting as a trusted outside resource for problem structuring
Ownership mindset demonstrating drive, initiative, energy, and a sense of urgency
Ability to thrive in a small team with a highly dynamic work environment, switching rapidly from strategy to execution

Comp & perks