Alloy.ai

Customer Success Manager

• Lead, manage, and grow Alloy’s strategic customers, supporting VP- to C-level stakeholders with strategic objectives, analytical work, ROI delivery, and user training
• Act as the primary point of contact for assigned customers from kickoff through renewal
• Build long-lasting customer relationships and business partnerships
• Support implementation, training, and onboarding with cross-functional Alloy.ai teams
• Deliver short-term objectives and keep projects on track
• Monitor customer activity and meet stakeholders regularly to drive business and identify improvements
• Surface and drive expansion opportunities with existing customers in partnership with Sales and the Executive team
• Manage, train, and support customer core users
• Conduct business value reviews to grow and retain the book of business
• Execute and present value-driving analysis and turn it into repeatable customer processes
• Act as the internal voice of the customer by prioritizing feedback and translating it into engineering-friendly requests
• Partner cross-functionally on product and marketing initiatives and help drive organizational scale
• Coach and mentor other Customer Success Managers

Customer Success Manager – Enterprise Engagement

• Lead, manage, and grow Alloy’s strategic customers, working with large corporations and VP- to C-level stakeholders to formulate strategic objectives and deliver measurable ROI
• Identify and train a core team of customer users
• Act as the primary point of contact for assigned customers from kickoff through renewal
• Build long-lasting customer relationships and business partnerships
• Support implementation, training, and onboarding with cross-functional Alloy.ai teams
• Deliver short-term objectives and keep projects on track
• Monitor customer activity and meet regularly with stakeholders to improve customer understanding and drive business
• Identify expansion opportunities with existing customers in partnership with Sales and the Executive team
• Manage, train, and support core users
• Conduct business value reviews to grow and retain the book of business
• Execute and present value-driving analysis in Alloy.ai and turn it into repeatable customer processes
• Represent the voice of the customer by prioritizing feedback and translating it into engineering-friendly development requests
• Partner cross-functionally on product and marketing initiatives and help drive business scale
• Coach and mentor other Customer Success Managers

• Lead, manage, and grow Alloy’s strategic customers, primarily large corporations and VP-to-C-level stakeholders
• Formulate strategic objectives, deliver them quickly, execute analytical work demonstrating tangible ROI, and identify and train core customer users
• Serve as the primary point of contact from kickoff through renewal
• Build long-lasting customer relationships and business partnerships
• Support implementation, training, and onboarding with cross-functional Alloy.ai teams
• Deliver short-term objectives and keep projects on track
• Monitor customer activity and meet regularly with stakeholders to improve customer understanding and drive business
• Identify and drive expansion opportunities with existing customers in partnership with Sales and the Executive team
• Manage, train, and support core users
• Conduct business value reviews to grow and retain the book of business
• Execute and present value-driving analyses in Alloy.ai and turn them into repeatable customer processes
• Act as the internal voice of the customer by gathering and prioritizing feedback and translating it into engineering-friendly development requests
• Partner cross-functionally on product and marketing initiatives and help drive business scale
• Coach and mentor other Customer Success Managers