Account Manager, Seed Stage, Digital Health AI

Alloy Partners

. Report to the CEO . Manage current customers and onboard new healthcare systems and other healthcare delivery organizations . Build and maintain customer relationships . Elicit customer feedback and identify

Posted 11/12/2026full-timeAtlanta • Georgia • United StatesMid-LevelSenior💰 $70,000 - $82,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success and implementation for enterprise technical solutions in healthcare, with strong skills in stakeholder management, problem-solving, and project management. Proficient in creating best-practice documentation and facilitating training sessions to enhance product adoption.

Highest-signal resume keywords

Customer Success ManagementImplementation SpecialistStakeholder ManagementProject ManagementHealthcare Delivery Organizations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Implementation GuidesBusiness Requirements DocumentationProblem-SolvingQA TestingPerformance Reporting

Soft Skills

Strong Written CommunicationStrong Verbal CommunicationAdaptabilityRelationship BuildingFacilitation Skills

Tools & Technologies

Microsoft OfficeHubSpotAsanaClickUp

Certifications & Qualifications

PMP Certification

Industry Keywords

Healthcare SystemsCustomer OnboardingTechnical SolutionsNurse ManagersCustomer Feedback

Tech Stack

Tools & technologies

PMPSwift

About the role

Key responsibilities & impact

Report to the CEO
Manage current customers and onboard new healthcare systems and other healthcare delivery organizations
Build and maintain customer relationships
Elicit customer feedback and identify opportunities
Provide customer support and solve problems
Help close renewal contracts
Lead customer onboarding and implementation
Act as liaison between Swift’s technical team and customers
Manage performance reporting for customers and Swift management
Serve as primary day-to-day contact for customer teams
Increase product adoption among nurse managers and other leaders
Gather business requirements, rules, and constraints and relay them to the technical team
Host virtual and in-person meetings and facilitate training sessions
Refine onboarding documentation, FAQs, timelines, and guides
Provide feedback to technical and leadership teams
Perform QA testing of new features, document problems, and monitor/respond to SMS and email communications
Assist with sales, marketing, reporting, and management initiatives

Requirements

What you’ll need

Must live and work in the Greater Atlanta area
Ability to travel regularly to customer sites, primarily in Georgia initially and nationally as the company grows
Ability to attend in-person onboarding sessions at hospitals during off-business hours
5+ years of experience as a specialist in implementation and/or customer success for an enterprise technical solution used by hospitals or healthcare delivery organizations
Strong written and verbal communication skills
Ability to manage stakeholders from the frontline to the C-suite
Skilled at creating best-practice templates and guides, such as implementation guides
Ability to capture and document customer business requirements
Problem-solving, project management, and adaptability in a fast-moving startup environment
Comfort with technology, complexity, startup environments, and in-person clinical-site meetings
High competence with Microsoft Office, HubSpot, Asana, ClickUp, and ability to quickly learn new systems
PMP certification is a plus

Benefits

Comp & perks

Competitive salary
Performance bonus
Equity participation
Comprehensive medical, dental, and vision insurance
Hybrid work model (remote + in-office in Atlanta’s Tech Square)
A seat at the table in a fast-growing, mission-driven company
Strong financial backing from investors