Alloy Partners

Account Manager

• Report to the CEO
• Manage current customers and onboard new healthcare systems and other healthcare delivery organizations
• Build and maintain customer relationships
• Elicit customer feedback and identify opportunities
• Provide customer support and solve problems
• Help close renewal contracts
• Lead customer onboarding and implementation
• Act as liaison between Swift’s technical team and customers
• Manage performance reporting for customers and Swift management
• Serve as primary day-to-day contact for customer teams
• Increase product adoption among nurse managers and other leaders
• Gather business requirements, rules, and constraints and relay them to the technical team
• Host virtual and in-person meetings and facilitate training sessions
• Refine onboarding documentation, FAQs, timelines, and guides
• Provide feedback to technical and leadership teams
• Perform QA testing of new features, document problems, and monitor/respond to SMS and email communications
• Assist with sales, marketing, reporting, and management initiatives

Explore Account Manager, Seed Stage, Digital Health AI at Alloy Partners. Review requirements and application details.

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Account Manager, Seed Stage, Digital Health AI