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Senior Espresso Technician
Allpress Espresso. Act as the primary technical contact supporting customers across Northern England .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in servicing, installing, and maintaining commercial coffee equipment while providing exceptional customer service and support. Capable of diagnosing technical issues, performing preventative maintenance, and mentoring fellow technicians to uphold industry-leading service standards.
Highest-signal resume keywords
Commercial Coffee Equipment MaintenanceFault-Finding and Diagnostic SkillsCustomer Relationship ManagementTechnical Training and MentorshipOrganisational and Administration Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Equipment InstallationPreventative MaintenanceEmergency RepairsTechnical DiagnosisField-Based Electrical EngineeringField-Based Mechanical Engineering
Soft Skills
Excellent Customer ServiceStrong Communication SkillsDecision-Making ConfidenceAttention to DetailPassion for Developing Others
Certifications & Qualifications
Full Clear Driving License
Industry Keywords
HospitalityCoffee IndustryService StandardsTechnical SupportRegional Service Activities
About the role
Key responsibilities & impact- Act as the primary technical contact supporting customers across Northern England
- Install commercial coffee equipment
- Perform preventative maintenance
- Diagnose equipment faults
- Carry out emergency repairs
- Help cafés, restaurants, and hospitality venues optimise their coffee equipment
- Coordinate regional service activities
- Support and mentor fellow technicians
- Contribute to technical training across the business
- Act as an escalation point for complex technical challenges
- Support the National Technical Manager in maintaining industry-leading service standards
- Own the Northern customer base and build strong regional customer relationships
- Serve as a trusted technical partner and ambassador for the Allpress brand
- Report to the National Technical Manager
Requirements
What you’ll need- Minimum 2 years experience servicing, installing or maintaining commercial coffee equipment, or equivalent experience in a field-based electrical or mechanical engineering role
- A love for hospitality and the coffee industry
- Strong fault-finding and diagnostic skills
- Excellent customer service and communication skills
- Experience managing your own workload and schedule
- Confidence to make decisions independently
- Strong organisational and administration skills
- Attention to detail and pride in delivering quality work
- Passion for developing others and sharing knowledge
- Genuine enthusiasm for coffee and hospitality
- Full clear driving license is essential
- Comfortable driving a van long distance and in the city, e.g. Manchester
- Willingness to work weekends on occasion
- Based in Manchester and able to support customers across Northern England
Benefits
Comp & perks- 33 days of annual leave
- 5 days of personal leave
- An employee assistance programme supporting your mental health
- Enhanced parental leave
- Gender affirmation leave
- Full role specific training including coffee skillset training with our Head of Coffee
- Fully paid access to Wellhub
- Free weekly beans for home
- Cycle to work scheme
- 30% off all retail goods
- Discounts across our community partners
- Full training
- Career development
- Great staff perks
- Competitive salary
- On-call and overtime pay