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Senior NICE CXone Solutions Architect
Allshore Talent. Serve as the dedicated, full-time NICE CXone expert for a client account .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive expertise in architecting and implementing solutions on the NICE CXone platform, including integration with Salesforce and Enlighten AI capabilities. Proven ability to lead client engagements and address complex technical and strategic inquiries effectively.
Highest-signal resume keywords
NICE CXone Solutions ArchitectureNICE Enlighten AI CapabilitiesNICE–Salesforce IntegrationClient Engagement LeadershipTechnical Strategy Consultation
ATS Keywords
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Hard Skills
NICE CXoneSolutions ArchitectureIntegration DevelopmentAI ImplementationScript-Adherence ScoringSkill AssignmentsFeature EnhancementsTechnical ImplementationContact Center StrategyHands-On Development
Soft Skills
Client PresenceMeeting LeadershipStrategic ThinkingProblem SolvingCommunication
Industry Keywords
Contact CenterCX SolutionsClient EngagementIndependent ContractorLATAM
About the role
Key responsibilities & impact- Serve as the dedicated, full-time NICE CXone expert for a client account
- Architect and hands-on build solutions across the full NICE CXone platform
- Design and implement Enlighten AI capabilities, including AI for script-adherence scoring and skill assignments
- Own the NICE–Salesforce integration, including newer integration changes and upgrades
- Lead working sessions with client stakeholders on contact center strategy and complex use cases
- Answer technical and strategic questions in client meetings as a trusted advisor
- Deliver feature enhancements and integration upgrade work across related workstreams
- Support high-end clients and larger NICE engagements after the initial engagement
Requirements
What you’ll need- Senior-level solutions architect experience with NICE CXone
- Deep, hands-on knowledge across all of NICE CXone, including integration knowledge
- Hands-on development experience building CXone solutions, not only designing them
- Experience with NICE Enlighten AI capabilities
- Experience with the NICE–Salesforce integration, including recent changes
- Strong client presence and ability to lead meetings with demanding senior stakeholders
- Ability to answer complex technical and strategic questions on the spot
- Ability to discuss contact center strategy and technical implementation
- Availability for a full-time, dedicated commitment to one client engagement
- For LATAM hires, willingness to work as an independent contractor
- Must be based in the United States or one of the listed LATAM countries
Benefits
Comp & perks- 100% remote work
- Full-time, 40 hours per week
- Long-term role following the initial engagement
- Independent contractor arrangement for LATAM hires