FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing and leading teams handling complex, attorney-represented bodily injury claims, with a focus on performance management, conflict resolution, and negotiation. Proven ability to foster a high-performance culture while overseeing claims operations and ensuring quality in claims processing.
Highest-signal resume keywords
Bodily Injury Claims ManagementLeadership SkillsCoaching and MentoringConflict ManagementNegotiation Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims OperationsClaims ProcessingPerformance ManagementEmployee SupervisionArbitration OversightClaim Settlement NegotiationData AnalysisQuality ReviewGoal SettingVendor Performance Management
Soft Skills
Team ManagementCollaborationCustomer Conflict Resolution
Industry Keywords
Attorney-Represented ClaimsBodily Injury ClaimsHigh-Performance CulturePacific Time Zone AvailabilityRemote Work Setup
About the role
Key responsibilities & impact- Lead and develop a team handling complex, attorney-represented bodily injury claims
- Develop and execute strategies to drive strong employee performance and consistent, expert claims handling
- Monitor staffing levels and workloads
- Provide coaching and mentoring
- Participate in performance management and reviews
- Address escalated customer situations
- Support unit goal-setting and foster a high-performance, collaborative culture
- Manage a team of attorney-represented bodily injury adjusters supporting West Coast claims operations
- Participate in special projects as a subject matter expert
- Manage and oversee vendor performance
- Oversee responses to highly complex arbitrations contentions
- Oversee negotiation of highly complex claim settlements
- Oversee resolution of highly complex customer conflicts or issues
- Analyze unit reports and support achievement of business unit objectives
- Define, analyze, and track department, section, and/or unit measures
- Review employee work quality and customer interactions through ride-alongs, sit-alongs, and file reviews
- Supervise employees
Requirements
What you’ll need- Experienced bodily injury claims professional ready for leadership progression
- Experience handling complex, attorney-represented bodily injury claims
- Claims expertise, including claims operations and claims processing
- Coaching and mentoring skills
- Conflict management skills
- Employee supervision and team management experience
- Leadership and negotiation skills
- Availability during Pacific Time Zone business hours
- Authorization to work in the United States
- Must have a dedicated, private workspace free from distractions when working from home
- Reliable internet with minimum speeds of 50 MB download and 5 MB upload
- Ability to oversee highly complex arbitrations contentions and claim settlements
Benefits
Comp & perks- Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse
- Monthly connectivity reimbursement to help offset internet costs
- Work-from-home arrangement
- Equal employment opportunity protections
- Reasonable application assistance or accommodation