Allstate

Adjuster

• Investigate and confirm facts of loss for basic automobile accidents
• Determine coverage, liability, and damages using analytical thinking
• Adjust and negotiate claims within limits of authority
• Handle investigations covering most aspects of auto claims
• Review, evaluate, and negotiate basic injury claims when applicable
• Identify vehicle body parts and potential property damage
• Identify customer needs and provide appropriate customer service
• Determine subrogation or fraud potential and appropriate handling
• Work through auto claims investigations and resolution across Northeastern states
• Collaborate within a fast-paced claims organization
• Perform no supervisory duties

Auto Adjuster

Claims Specialist

• Investigate and confirm facts of loss for basic to advanced automobile accidents
• Determine coverage, liability, and damages
• Adjust and negotiate claims within limits of authority
• Determine subrogation or fraud potential and handling for complex cases
• Apply advanced understanding of company insurance policies, the industry, and organizational relationships
• Investigate complex auto claims involving coverage, liability, and damages
• Review, evaluate, and negotiate moderate to complex injury claims when handled
• Recognize vehicle body parts and assess other potential property damage
• Identify customer needs and address them using appropriate customer service skills
• Work collaboratively across teams
• No supervisory duties

MD Claims Adjuster, Experienced

Analytics Engineer

• Lead complex risk data analytics initiatives from requirements through delivery, validation, implementation, and operational support
• Translate business questions into clear data, analytics, and reporting requirements
• Build and maintain trusted risk datasets, semantic models, dashboards, reports, and reusable analytics products
• Integrate and analyze information from internal platforms, vendor tools, external sources, and operational systems
• Automate data collection, preparation, validation, reconciliation, refreshes, and recurring reporting processes
• Produce analytics identifying trends, control weaknesses, emerging risks, performance gaps, and opportunities to prioritize risk action
• Support governed, analytics-ready data products for leadership reporting, operational insight, automation, and future AI-based capabilities
• Establish best practices for data sourcing, transformation, quality, documentation, governance, access, and reporting adoption
• Coach analysts and enable stakeholders through technical consultation, reusable templates, training, and practical guidance
• Partner with risk, control, regulatory, product, engineering, and leadership stakeholders
• No supervisory duties

Data Analytics Engineer

Data Engineer

• Design, build, and maintain trusted risk data products and scalable batch and streaming data pipelines using cloud-native technologies
• Integrate data from risk platforms, control systems, vendor tools, operational applications, and external sources into governed, analytics-ready datasets
• Develop and optimize ETL/ELT workflows for automated data ingestion, transformation, validation, reconciliation, and delivery
• Build and manage data processing workloads in modern data lake and lakehouse environments, including Microsoft Fabric and OneLake
• Implement data quality, monitoring, lineage, and reconciliation processes
• Create curated datasets and analytical outputs for operational reporting, leadership dashboards, trend analysis, risk identification, and decision-making
• Optimize data architectures, schemas, and processing patterns for scalability, performance, resilience, and cost efficiency
• Develop reusable frameworks, engineering standards, CI/CD pipelines, automated testing, and operational monitoring
• Partner with analytics, product, risk, governance, security, and compliance stakeholders on data definitions, metrics, quality standards, and secure data access
• Participate in Agile delivery activities including sprint planning, backlog refinement, design reviews, and continuous improvement initiatives

Bodily Injury Adjuster

• Investigate automobile accidents involving single or multiple vehicles resulting in property damage and/or bodily injury with attorney/litigation involvement
• Assess coverage, liability, and damages
• Provide customer service throughout the claims process
• Communicate with customers and attorneys via voice calls, email, and text messages
• Negotiate fair injury settlements with all involved parties
• Perform detailed damage reviews and interpret policies to determine coverage
• Use phone, email, and video chat to support customers and provide claim updates
• Evaluate and negotiate settlements with customers, vendors, third-party carriers, and claimants
• Apply legal and business-standard methodologies and negotiation tactics in challenging, complex situations
• Use estimate tools, job aids, and settlement platforms
• Document claim activity accurately and timely in the claims system
• Protect company finances by following policy agreements

Bodily Injury Adjuster – Represented/Litigation, Complex/Severe

Consultant

• Define and ensure high-quality measurement practices across Claims
• Serve as a strategic leader and subject matter expert for business and analytics teams
• Provide short-term consulting engagements to course-correct measurement on specific projects
• Serve as a dedicated resource within business and product teams for long-term engagements
• Educate Claims leaders and employees on measurement science
• Translate complex analytical concepts into clear business recommendations
• Present findings, risks, and opportunities to senior leadership
• Build partnerships across Claims, Analytics, Technology, and Finance
• Lead complex measurement engagements involving multiple stakeholders
• Define business objectives, success metrics, assumptions, and measurement approaches
• Ensure analyses are accurate, defensible, and aligned to business objectives
• Identify measurement risks and opportunities affecting decision quality
• Promote consistent measurement standards, frameworks, and best practices
• Design and execute experiments, quasi-experiments, and observational studies
• Apply statistical and causal inference methods to evaluate business initiatives
• Establish baselines, control groups, and success criteria for valid attribution

Lead Consultant, Measurement Science

• Investigate automobile accidents involving single or multiple vehicles resulting in property damage and/or bodily injury with attorney/litigation involvement
• Assess coverage, liability, and damages
• Provide exceptional customer service throughout the claims process
• Communicate with customers and attorneys via voice calls, email, and text messages
• Negotiate fair injury settlements with all involved parties
• Perform detailed damage reviews and interpret policies to determine coverage
• Communicate with customers by phone, email, and video chat while keeping them updated on claim progress
• Evaluate and negotiate claim settlements with customers, vendors, third-party carriers, and claimants
• Use estimate tools, job aids, and settlement platforms
• Execute policies according to policy agreements
• Maintain clear, timely, and accurate claim documentation in the claims system
• Handle claims primarily in Nevada and Washington

Bodily Injury Adjuster – Represented, Moderate

Estimator

• Create, review, and finalize comprehensive auto damage estimates for first- and third-party claims
• Independently prepare and write supplements based on repair findings and additional damage discovery
• Compile accurate repair estimates using industry-standard estimating platforms, primarily CCC ONE
• Negotiate repair costs and supplements directly with body shops and repair facilities
• Assess repairability, damage consistency, and estimate accuracy
• Support repair-versus-total-loss evaluations through estimate and valuation analysis
• Ensure estimates align with company guidelines, policy coverage, and applicable claims handling practices
• Maintain clear documentation of estimate decisions, negotiations, and claim activities
• Partner with claims professionals, repair facilities, and customers to facilitate timely claim resolution
• Manage workload independently while meeting productivity and quality expectations

Virtual Auto Supplement Estimator

Customer Success Manager

• Conduct high-volume outbound outreach using approved dialing systems and customer lists
• Build rapport quickly and create positive customer experiences through professional, empathetic communication
• Educate customers about available programs, services, benefits, and next steps
• Follow approved scripts and compliance requirements while maintaining an authentic and conversational approach
• Accurately document customer interactions and follow-up activities within company systems
• Address questions, identify customer needs, and escalate complex issues when appropriate
• Protect sensitive customer information and comply with privacy, regulatory, and company requirements
• Support inbound customer calls and other service initiatives as business needs evolve
• Participate in training, coaching, and development activities
• Collaborate with teammates and cross-functional partners to deliver a seamless customer experience

Licensed Customer Engagement Specialist

Full-stack Engineer

• Work directly within an Allstate Technology Solutions team on high-impact projects
• Help solve real business problems using modern technologies
• Contribute to high-quality, scalable applications and systems for Allstate and its customers
• Work across the full technology stack, including programming languages, cloud platforms, APIs, databases, DevOps tools, and front-end and back-end frameworks
• Help define product requirements and prioritise features
• Collaborate with teams to meet goals through outcome-based iterative delivery
• Apply design thinking principles to create user-centric digital products and solve complex problems
• Foster a positive team culture and influence stakeholders
• Communicate with clarity
• Track and measure key performance indicators and iterate for improvement
• Complete onboarding, business awareness, professional skills development, AI fundamentals, and practical AI learning
• Present a growth journey after six months of learning and development

Graduate Product Engineer

• Investigate automobile accidents involving single or multiple vehicles resulting in property damage and/or bodily injury with attorney or litigation involvement
• Assess coverage, liability, and damages
• Provide customer service throughout the claims process
• Communicate with customers and attorneys through voice calls, email, and text messages
• Negotiate fair injury settlements with all involved parties
• Perform detailed damage reviews and interpret policies to determine coverage
• Evaluate and negotiate settlements with customers, vendors, third-party carriers, and claimants
• Handle challenging and complex negotiations using legal and business standard methodologies
• Use estimate tools, job aids, settlement platforms, and other claims tools
• Document claims work accurately and timely in the claims system
• Protect the company financially by executing policies according to policy agreements
• Keep customers updated on claim progress and offer preferred communication channels

Bodily Injury Adjuster – Represented, Litigation, Complex, Severe

Appraiser

• Create or audit estimates of damages on first- and third-party material damage losses of all severities
• Apply knowledge of company policy types
• Negotiate settlements, make settlement payments, and document activities in complex files across multiple lines
• Evaluate settlement alternatives for regulatory compliance and fair claims practices
• Decide on the best settlement option
• Build relationships with internal and external customers across multiple lines
• Perform desk-based RV and specialty estimating using photos and remote inspections
• Assess damages for RVs, motorcycles, and commercial vehicles
• No supervisory duties

RV/Specialty Appraiser

• Investigate automobile accidents involving single or multiple vehicles with property damage and/or bodily injury and attorney involvement
• Assess coverage, liability, and damages
• Provide customer service through voice calls, email, text messages, and sometimes video chat
• Investigate casualty and applicable line-of-business claims through detailed damage reviews and policy interpretation
• Evaluate and negotiate injury claim settlements with customers, vendors, third-party carriers, and claimants
• Use estimate tools, job aids, and settlement platforms
• Execute policies in accordance with policy agreements and legal and business standards
• Document claim activity accurately and timely in the claims system
• Handle primarily litigated claims in Georgia

Bodily Injury Adjuster – Moderate Represented

People Operations

• Lead and develop a team of project and program management professionals, providing coaching, performance management, and career development support
• Oversee a portfolio of complex, cross-functional programs and projects driving strategic business priorities and enterprise transformation
• Partner with senior leaders to define program strategy, prioritize initiatives, and provide actionable recommendations
• Lead large-scale technology implementation efforts, including AI-enabled solutions, driving adoption, stakeholder alignment, and business readiness
• Establish and enhance program governance, reporting, risk management, and project management best practices
• Drive business process redesign and operational improvement initiatives
• Prepare and deliver executive-level communications, dashboards, and presentations translating complex information into business insights
• Build partnerships across business, technology, operations, and change management teams to execute organizational priorities

Strategic Portfolio Manager, People Manager

Learning and Development

• Support the design and delivery of Casualty Injury College to build adjuster capability
• Design and deliver learning that strengthens claim judgment, evaluation accuracy, negotiation strategy, and customer communication
• Create practice-based, real-world learning experiences to improve quality, cycle time, and customer satisfaction
• Coach and support learners and designers through learning exercises
• Maintain the catalog of offerings and recommend content for business-unit and enterprise needs
• Coordinate initial setup of classes and learning initiatives
• Measure learning effectiveness and recommend improvements to learner understanding
• Design and deliver learning offerings aligned with business and enterprise strategy as part of an agile team
• Support talent management practices within learning offerings
• Build and maintain relationships with business partners, clients, and cross-functional teams
• Drive adoption of a skills-based culture through learning design and delivery
• Participate in audits and quality reviews of learning systems
• No supervisory duties