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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in investigating and resolving attorney-represented bodily injury claims, with a strong focus on coverage determination, liability assessment, and negotiation of settlements. Possesses advanced knowledge of insurance policies and industry practices, along with the ability to mentor junior team members effectively.
Highest-signal resume keywords
Bodily Injury AssessmentCoverage InvestigationClaims NegotiationColossus FamiliarityInsurance License Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims InvestigationLiability DeterminationSettlement NegotiationSubrogation HandlingFraud DetectionComplex Case ManagementAutomobile Accident AnalysisCustomer Needs IdentificationBodily Injury Claims HandlingProperty Damage Recognition
Soft Skills
Customer-FocusedEmpatheticOrganizational Skills
Certifications & Qualifications
Active Insurance License
Industry Keywords
Bodily Injury ClaimsExtended HandlerAttorney-Represented ClaimsWashington State ClaimsInsurance PoliciesClaims Handling
About the role
Key responsibilities & impact- Investigate and resolve attorney-represented bodily injury claims within the Extended Handler Bodily Injury Casualty Unit
- Confirm facts of loss for complex automobile accidents
- Determine coverage, liability, and damages
- Negotiate settlements within assigned authority limits
- Determine subrogation or fraud potential and appropriate handling for complex cases
- Apply advanced understanding of company insurance policies, industry practices, and organizational relationships
- Investigate all aspects of complex auto claims with discretion and independence
- Review, evaluate, and negotiate moderate to complex injury claims when handled
- Recognize vehicle body parts and other potential property damage
- Identify customer needs and address them using appropriate customer service skills
- Mentor and support junior team members to promote consistent, high-quality claim handling and development
Requirements
What you’ll need- Experienced Extended Handler Bodily Injury Adjuster for attorney-represented claims
- Solid background in bodily injury assessment and coverage investigation
- Ability to manage a heavy caseload while remaining customer-focused and empathetic
- Strong organizational skills
- Candidates in Central or Mountain time zones preferred
- Familiarity with Colossus is a plus
- Experience handling Washington State claims is a plus
- Must possess authorization to work in the United States
- Individuals who currently hold an active insurance license must terminate all existing appointments prior to onboarding and must not hold outside appointments during employment
- Applicants with a resident producer license must formally surrender that license when instructed by the licensing team
- Dedicated, private home workspace free from distractions
- Reliable internet with minimum speeds of 50 MB download and 5 MB upload
Benefits
Comp & perks- Comprehensive technology setup including a laptop, monitors, headset, keyboard, and mouse
- Monthly connectivity reimbursement for employees eligible to work from home
- Work-from-home arrangement
