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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in auto insurance claims handling, including coverage, liability investigations, and negotiation of claim settlements. Possesses strong analytical and communication skills to effectively manage multiple claims and deliver exceptional customer service.
Highest-signal resume keywords
Auto Insurance Claims HandlingCoverage And Liability InvestigationsClaim Settlement NegotiationSubrogation And Fraud IdentificationCustomer Service And Claims Resolution
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims InvestigationCoverage DeterminationLiability AssessmentDamage EvaluationSubrogation HandlingFraud DetectionNegotiation SkillsAuto Property Damage AssessmentBodily Injury Claims ManagementClaims Resolution
Soft Skills
Strong Communication SkillsAnalytical SkillsOrganizational SkillsAbility To Manage Multiple ClaimsCustomer Needs Identification
Certifications & Qualifications
Active Insurance License
Industry Keywords
Automobile AccidentsInsurance PoliciesClaims HandlingCustomer ServiceFast-Paced Environment
About the role
Key responsibilities & impact- Investigate and confirm facts of loss for basic to advanced automobile accidents
- Determine coverage, liability, damages, and adjust and negotiate claims within authority limits
- Gather and evaluate claim information
- Identify subrogation or fraud potential and determine how to handle it
- Negotiate claim settlements within authority limits
- Deliver exceptional customer service and identify customer needs
- Partner with assigned fraud or subrogation representatives to achieve the best outcome
- Recognize and identify vehicle body parts and other potential property damage
- Apply an intermediate understanding of company and industry insurance policies
- Handle all aspects of auto claim investigations, including coverage, damages, and subrogation, with discretion and independence
- No supervisory duties
Requirements
What you’ll need- Experience with auto insurance claims handling
- Experience with coverage and liability investigations
- Experience with customer service and claims resolution
- Experience negotiating claim settlements
- Ability to identify subrogation and fraud opportunities
- Experience with auto property damage and/or bodily injury claims preferred
- Strong communication, analytical, and organizational skills
- Ability to manage multiple claims in a fast-paced environment
- Active insurance license holders must terminate all existing appointments prior to onboarding and must not hold outside appointments during employment
- Applicants with a resident producer license must formally surrender that license when instructed by the licensing team
- Candidates must possess authorization to work in the United States
- Dedicated, private workspace free from distractions when working from home
- Reliable internet with minimum speeds of 50 MB download and 5 MB upload
Benefits
Comp & perks- Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse
- Monthly connectivity reimbursement to help offset internet costs for employees eligible to work from home
- Remote work arrangement