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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in auto insurance claims handling, including evaluating coverage, determining liability, and negotiating settlements. Maintains compliance with regulatory requirements while providing excellent customer service and managing multiple tasks effectively.
Highest-signal resume keywords
Claims Handling ExperienceRegulatory ComplianceStrong Communication SkillsCritical ThinkingAdjuster Licenses
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Auto Insurance Claims InvestigationLiability AssessmentDamage EvaluationClaims NegotiationClaims Documentation
Soft Skills
Customer ServiceAttention to DetailTime ManagementDecision Making
Tools & Technologies
Claims-Related SoftwareTechnology Proficiency
Certifications & Qualifications
Adjuster Licenses
Industry Keywords
Auto InsuranceClaim LifecycleCompliance StandardsClaim SummariesRecorded Statements
About the role
Key responsibilities & impact- Investigate basic and occasionally moderately complex auto insurance claims
- Handle non-represented claims
- Evaluate coverage, determine liability, and assess damages
- Negotiate and settle claims according to established guidelines and best practices
- Ensure compliance with regulatory requirements and company standards throughout the claim lifecycle
- Investigate minor to moderately complex auto accidents and prepare clear, concise claim summaries
- Conduct recorded statements with claimants, insureds, and witnesses
- Maintain detailed, well-documented claim files, including notes, summaries, and decision rationale
- Collaborate with internal teams to support efficient, customer-centric claim handling
- Resolve claims in a timely, accurate, and customer-focused manner
Requirements
What you’ll need- 2+ years of prior claim handling experience preferred
- Strong verbal and written communication skills with a demonstrated commitment to excellent customer service
- Ability to manage multiple tasks, prioritize effectively, and operate in a fast-paced environment
- Strong attention to detail with solid critical-thinking and decision-making skills
- Comfortable using technology and learning claims-related software and tools
- Dedicated private workspace in the residence, free from distractions
- Minimum internet bandwidth of 50 MB download and 5 MB upload
- Appropriate work surface and seating
- Must obtain all required adjuster licenses within 60 days of hire
- Must maintain all licensing required for the role, including continuing education and state-affiliated renewal requirements
- Background investigation required
- Generally must not require employment-based visa sponsorship
- This position is not available for California, Alaska, Washington, and Hawaii residents
Benefits
Comp & perks- $1,000 sign-on bonus if you have an active adjuster license in TX, FL, or your resident state
- Hybrid schedule – 3 days in office and 2 days remote after training
- Technology bundle including laptop, monitor, headset, keyboard, and mouse
- Connectivity reimbursement of $80 per month
- Medical, dental, and vision coverage
- Allstate pension plan and 401(k) savings plan
- Ayco financial coaching
- Spring Health mental and emotional wellbeing resources
- Paid parental leave
- Adoption reimbursement
- Paid time off
- Tuition reimbursement
- Wellness incentives
- Allstate Foundation donation match and grant opportunities