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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in auto estimating and claims processing, with a strong focus on customer satisfaction and regulatory compliance. Proficient in negotiating settlements and mentoring peers while maintaining detailed documentation of claims activities.
Highest-signal resume keywords
Auto Estimating ExperienceCCC ONE ProficiencyNegotiation SkillsCustomer Satisfaction SkillsInsurance License Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Auto EstimatingDamage AssessmentClaims DocumentationPolicy InterpretationSettlement Negotiation
Soft Skills
Customer Relationship BuildingPeer MentoringTraining Assistance
Certifications & Qualifications
Active Insurance LicenseResident Producer License
Industry Keywords
Regulatory ComplianceFair Claims PracticesMaterial Damage Claims1st Party Claims3rd Party Claims
About the role
Key responsibilities & impact- Create comprehensive estimates of damages for 1st and 3rd party material damage claims
- Assess vehicle damage and prepare estimates in the field
- Guide customers through the claims process across the San Fernando Valley
- Interpret regulatory compliance and fair claims practices
- Negotiate settlements and make settlement payments
- Document activities in complex claim files
- Apply policy interpretations across all policy types
- Assist leadership with formal and ad hoc training
- Create estimates for material damage losses of all severities
- Build relationships with internal and external customers
- Serve as a peer mentor
Requirements
What you’ll need- Strong auto estimating experience
- Auto estimating skills
- CCC ONE proficiency
- Customer satisfaction skills
- Negotiation skills
- Candidates must possess authorization to work in the United States
- Applicants with an active insurance license must terminate all existing appointments before onboarding and must not hold outside appointments during employment
- Applicants with a resident producer license must formally surrender that license when instructed by the licensing team
- Dedicated, private workspace free from distractions when working from home
- Reliable internet with minimum speeds of 50 MB download and 5 MB upload
Benefits
Comp & perks- Comprehensive technology setup including a laptop, monitors, headset, keyboard, and mouse
- Monthly connectivity reimbursement for employees eligible to work from home
- Opportunity for career growth and professional development
- Incentive pay (commission, bonus, etc.), if applicable