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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in auto claims management, including proficiency in CCC ONE and NextGen systems, strong investigative and analytical skills, and the ability to effectively communicate with customers and resolve complex issues. Maintains all necessary licenses and adheres to legal and business standards in claim handling.
Highest-signal resume keywords
Auto Claims ManagementCCC ONE ProficiencyInvestigative SkillsCustomer ResolutionClaim Ownership
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Auto EstimatingTechnical ReviewClaims DocumentationDamage ReviewPolicy InterpretationNegotiation SkillsRisk IdentificationBilling Concerns ResolutionComplex Claims ResearchOEM-versus-Aftermarket Knowledge
Soft Skills
Excellent Communication SkillsCustomer Interaction SkillsOrganizational SkillsEmpathySound Judgment
Tools & Technologies
CCC ONENextGenClaims Management SystemsSettlement PlatformsEstimate Tools
Certifications & Qualifications
Adjuster LicenseAppraiser License
Industry Keywords
Auto Glass ClaimsThird-Party ClaimsVendor RelationsClaim SettlementsTechnical Escalations
About the role
Key responsibilities & impact- Review and resolve auto glass claim escalations submitted by Safelite, Allstate’s third-party glass administrator
- Research complex claims and technical escalations
- Communicate with customers regarding claim needs and progress via phone, email, and video chat
- Investigate auto claims through detailed damage reviews and policy interpretation to determine coverage
- Evaluate and negotiate claim settlements with customers, vendors, third-party carriers, and claimants
- Use estimate tools, job aids, and settlement platforms to resolve claims
- Identify risks, discrepancies, billing concerns, and other problems and take appropriate action
- Execute policies in accordance with policy agreements and legal and business standards
- Complete timely and accurate claim documentation in the claims system
- Maintain customer-focused, empathetic, and professional claim handling
- Attend onboarding, licensing, and role-specific training, including two weeks at the Dallas, TX office
Requirements
What you’ll need- Five or more years of auto claims, auto technical, auto estimating, liability, claim ownership, customer resolution, or related experience
- Previous experience researching and resolving complex auto claims or technical escalations
- Proficiency using CCC ONE for auto estimating, technical review, or claim handling
- Experience using NextGen or comparable claims-management systems
- Strong auto estimating knowledge, including reviewing repair information, technical documentation, and cost estimates
- Experience handling auto glass claims, OEM-versus-aftermarket glass requests, specialty vehicles, or vendor-related escalations
- Experience working with Safelite or another auto glass administrator, repair facility, vendor, or third-party claims partner
- Strong desk-management and organizational skills
- Strong investigative and analytical skills
- Ability to identify potential risks, discrepancies, billing concerns, or problems and take appropriate action
- Excellent written and verbal communication skills
- Strong customer-interaction and resolution skills
- Experience resolving challenging customer or vendor concerns
- Ability to work independently, exercise sound judgment, and remain accountable for timely follow-up in a remote environment
- Ability to attend required virtual and in-person training sessions and successfully complete the training program
- Ability to obtain all required adjuster and/or appraiser licenses within 60 days of hire
- Must maintain all licensing required for the role, including continuing education and state-affiliated renewal requirements
- Dedicated private workspace free from distractions
- Minimum internet bandwidth of 50 MB download and 5 MB upload
- Appropriate work surface and seating
- Must reside in the United States; position unavailable to residents of Washington, California, Alaska, and Hawaii
- Candidate(s) offered the position must submit to a background investigation
- Allstate generally does not sponsor individuals for employment-based visas for this position
Benefits
Comp & perks- Medical, dental, and vision coverage
- Allstate pension plan and 401(k) savings plan
- Ayco financial coaching
- Spring Health mental and emotional wellbeing resources
- Paid parental leave
- Adoption reimbursement
- Paid time off
- Tuition reimbursement
- Wellness incentives
- $1,000 sign-on bonus for candidates with an active appraiser or adjuster license in TX, FL, or their resident state (eligibility exclusions apply)
- Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse
- Monthly connectivity reimbursement to help offset internet costs
- Approximately eight weeks of onboarding, licensing (if applicable), and role-specific training
- Required virtual and in-person training sessions, including two weeks at the Dallas, TX office