Auto Telephone Claims Adjuster

Allstate

. Investigate minor to moderately complex auto accidents and prepare summaries .

Posted 10/7/2026full-timeRemote • United StatesMid-LevelSenior💰 $50,000 - $65,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Auto Insurance Claims, including investigation, evaluation of coverage, and negotiation of settlements. Strong communication and customer service skills are essential for effective claim handling and collaboration with internal teams.

Highest-signal resume keywords

Auto Insurance ClaimsInvestigation SkillsNegotiation SkillsInsurance Claim HandlingCommunication

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Coverage EvaluationLiability DeterminationClaims ResolutionDocumentationTask Management

Soft Skills

Customer ServiceMultitaskingCollaboration

Certifications & Qualifications

Active Insurance License

Industry Keywords

Regulatory ComplianceClaim LifecycleRecorded StatementsHigh Call Volume

About the role

Key responsibilities & impact

Investigate minor to moderately complex auto accidents and prepare summaries
Conduct recorded statements with claimants, insureds, and witnesses
Evaluate coverage, liability, and damages
Negotiate and settle claims according to established best practices and guidelines
Maintain compliance with regulatory and company standards throughout the claim lifecycle
Collaborate with internal teams for timely, customer-focused claim handling
Document claim files with clear notes, summaries, and decision rationale
Communicate directly with claimants, insureds, and other involved parties
Resolve claims accurately and timely

Requirements

What you’ll need

Investigate basic and occasionally moderately complex auto claims
Evaluate coverage, determine liability, and negotiate settlements
Candidates must possess authorization to work in the United States
Employer does not sponsor individuals for work visas
Applicants who currently hold an active insurance license must terminate all existing appointments before onboarding and must not hold outside appointments during employment
Applicants with a resident producer license must formally surrender that license when instructed by the licensing team
Dedicated, private workspace free from distractions when working from home
Reliable internet with minimum speeds of 50 MB download and 5 MB upload
Auto Insurance Claims
Communication
Customer Service
High Call Volume
Insurance Claim Handling
Multitasking
Task Management
Telephone Customer Service

Benefits

Comp & perks

Comprehensive technology setup including a laptop, monitors, headset, keyboard, and mouse
Monthly connectivity reimbursement for employees eligible to work from home
Remote work arrangement
Incentive pay (commission, bonus, etc.) if applicable