Bodily Injury Adjuster

Allstate

. Investigate automobile accidents involving single or multiple vehicles, property damage, bodily injury, attorneys, and litigation .

Posted 10/30/2026full-timeRemote • Arizona • United StatesJuniorMid-Level💰 $53,500 - $84,625 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in bodily injury claims handling, including assessing coverage, liability, and damages while providing empathetic customer service. Proficient in negotiating settlements and utilizing claims evaluation tools to ensure accurate documentation and compliance with legal standards.

Highest-signal resume keywords

Bodily Injury Claims HandlingInsurance Policy KnowledgeNegotiation SkillsCritical ThinkingClaims Documentation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Coverage AssessmentLiability DeterminationDamage ReviewClaims EvaluationSettlement Negotiation

Soft Skills

Empathetic CommunicationTime ManagementIndependent Work

Tools & Technologies

Claim-Handling ToolsEstimate ToolsSettlement Platforms

Certifications & Qualifications

Adjuster LicenseAppraiser License

Industry Keywords

Automobile AccidentsClaims ProcessCustomer ServiceLitigationStakeholder Management

About the role

Key responsibilities & impact

Investigate automobile accidents involving single or multiple vehicles, property damage, bodily injury, attorneys, and litigation
Assess coverage, liability, and damages
Provide customer service and empathetic guidance throughout the claims process
Communicate with customers and attorneys through phone, email, and text
Negotiate fair injury settlements with customers, vendors, third-party carriers, and claimants
Manage multiple diverse venues with varying operational demands and stakeholder expectations
Act as the primary claim contact and guide insureds through the process
Collaborate with internal partners to assess and drive value across initiatives
Perform detailed damage reviews and interpret policies to determine coverage
Use claim-handling tools, estimate tools, job aids, and settlement platforms
Complete timely and accurate claim documentation in the claims system
Evaluate and negotiate settlements in accordance with legal and business standards

Requirements

What you’ll need

Must reside in the Pacific or Mountain time zones
Position unavailable to residents of California, Washington, Alaska, Hawaii, and Puerto Rico
Dedicated private workspace free from distractions
Minimum internet bandwidth of 50 MB download/5 MB upload
Appropriate work surface and seating
Minimum 2 years' experience in bodily injury claims handling or a related field
Proficient communication skills, especially over the phone
Ability to work independently and remotely while managing time efficiently
Knowledge of insurance policies, coverage, and liability determination
Strong critical thinking and problem-solving skills
Knowledge of innovative tools and platforms for claims evaluation
Must submit to a background investigation
May be required to obtain an adjuster and/or appraiser license within 60 days of hire
Applicants with existing active insurance licenses must terminate existing appointments and may not hold outside appointments during employment
Applicants with resident producer licenses must surrender them when instructed by the licensing team

Benefits

Comp & perks

Competitive pay with support for continuous development and career advancement
Flexibility in scheduling
Time off policy supporting work/life balance
Initial and ongoing training
401K/pension
Education reimbursement
Programs to help balance work with the rest of life
Technology bundle including laptop, monitor, headset, keyboard, and mouse
$80 per month connectivity reimbursement
Potential $1,000 Licensing Sign-on Bonus for eligible applicants with applicable active licenses