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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in investigating automobile accidents, evaluating liability, and managing complex claims to ensure timely and fair resolutions. Proficient in customer service, negotiation, and understanding of insurance policies and vehicle damage assessment.
Highest-signal resume keywords
Claims InvestigationLiability EvaluationCustomer ServiceNegotiation SkillsInsurance Policy Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims HandlingBodily Injury ClaimsDamage AssessmentSubrogation HandlingFraud InvestigationCoverage DeterminationMMR ExperienceVehicle Body Parts IdentificationAnalytical SkillsTask Management
Soft Skills
EmpathyDe-EscalationMultitaskingPrioritizationTime Management
Certifications & Qualifications
Active Insurance License
Industry Keywords
Automobile InsuranceClaims ResolutionInsurance PoliciesCoverage VerificationLiability Investigation
About the role
Key responsibilities & impact- Investigate and confirm facts of loss for basic automobile accidents
- Conduct initial investigations of bodily injury claims
- Evaluate liability and verify coverage
- Assess damages and drive timely, fair claim resolution
- Manage complex claim situations from first notice through early resolution
- Apply insurance policy knowledge to claims handling
- Handle coverage, liability, and damage investigations with limited discretion
- Review, evaluate, and negotiate basic injury claims
- Identify vehicle body parts and potential property damage
- Identify customer needs and provide appropriate customer service
- Determine subrogation or fraud potential and appropriate handling
- Work West Coast claims on shifts of 11am–8pm EST or 12pm–9pm EST
- No supervisory duties
Requirements
What you’ll need- Experience investigating and confirming facts of loss for basic automobile accidents
- Ability to determine coverage, liability, damages, and adjust/negotiate claims within authority limits
- Strong analytical and customer service skills
- Ability to manage complex claim situations from first notice through early resolution
- Experience with MMR preferred but not required
- Basic understanding of insurance policies, industry, and organizational relationships
- Ability to investigate auto claims involving coverage, liability, and damages
- Ability to review, evaluate, and negotiate basic injury claims
- Knowledge of vehicle body parts and potential property damage
- Customer service, de-escalation, empathy, multitasking, negotiation, prioritization, task management, and time management skills
- Active insurance license holders must terminate all existing appointments before onboarding and cannot hold outside appointments during employment
- Applicants with a resident producer license must formally surrender it when instructed by the licensing team
- Authorization to work in the United States; visa sponsorship is not provided
- Dedicated private workspace, appropriate desk and seating, and reliable internet with minimum speeds of 50 MB download and 5 MB upload
Benefits
Comp & perks- Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse
- Employees eligible to work from home receive a monthly connectivity reimbursement to help offset internet costs
- Equal opportunity employer and consideration regardless of protected characteristics
- Application assistance or accommodation available
- Remote work arrangement